Poor service received at Postnet Southdowns

I went to Postnet Southdowns to certify documents and when I got there I greeted everyone but one of the staff gave me a cold response, she was darker in complexion wearing glasses. I then told her I would line to get my documents certified and I have copies, she told me I can’t I have to make copies in store. So I further said I will pay full amount even though I have copies she refused. Then I said ok let’s make copies but I don’t have my ID to make a copy , can you certify the copy I have with my licence and she refused. I begged her but she was very rude and didn’t care at all. Just for 1 ID copy, for her to just take my license which has my id number and picture she refused. I was referred to that Postnet by a friend after I told them I need a place to certify my documents and she told me that Postnet at Southdowns will definitely help you however it was to mine and her surprise to learn that it was not true. I will never use your store again and I will definitely share today’s experience with all everyone I know around the area, including Midstrean Mediclinic staff. She needs to change her dark heart and learn about customer satisfaction. As we speak, I had to drive around the area for alternatives because of someone’s dark heart.