Postnet Mall of the South stole my blanket and new phone!!!

I couriered two items, a winter blanket and a brand new iPhone 13 still in a box through Postnet Mall of the South on Friday 4 July 2025 around 17:00. Nomusa was my assistant. I had a guy feeling of just not trusting her but she assured me that my item is safe for economy courier. As i started tracking following Tuesday, my item never moved from being collected by Amarex. Today is 11 July and my item cannot be located. I had to endure nonchalant arrogant assistant from Wednesday he put me on hold twice when i called to do a follow up. Today i am told they are still waiting for a Manager to review surveillance cameras— no sense of urgency at all. The way the staff is so desensitised on my losses is shocking, it’s almost like it’s normal and they rush to tell that i can claim. The phone is on a Vodacom contract and I will have to pay for a phone that is not in my use.