Fragile Parcel not handled with care

I sent a package (vase) from Postnet Sandton to Windermere Durban. The package arrived on time however it was broken. I’m extremely disappointed because I requested that the parcel be marked fragile. I now need to purchase a brand new vase. I’m never using Postnet Sandton again as the staff don’t pay attention to requests, had the person assisting me out the fragile sticker the parcel would have been handled with care. The only thing he kept asking me if I want insurance, because I did not pick that option my parcel was damaged.