NG
Nana G
Active since Feb 2020
16
Reviews
0
Industries
Reviews
16 reviews3 months ago
Battery replacement on brand new watch
I am writing to formally raise a concern regarding a watch I purchased on 26 November. The watch has never functioned since the date of purchase, and due to personal circumstances, I was only able to return to the store today to have the issue addressed. Upon visiting the store, I was informed by the sales consultant that the watch requires a battery replacement and that I would be responsible for the cost. I provided proof of purchase, including the confirmation email showing the purchase date, however I was advised that free battery replacements are not offered. I am concerned by this, as the watch was sold to me as brand new and has never been operational. It is my understanding that a new watch should be supp**** with a working battery and be fit for purpose at the time of sale. Requiring a customer to pay for a battery replacement on a watch that has never worked raises questions about product quality and consumer rights. I would appreciate clarification as to why a brand-new watch would require a battery replacement and why this cost is not covered, given the circumstances. I kindly request that this matter be reviewed and resolved appropriately.
0 replies
9 months ago
Terrible customer service
I recently moved to Standard bank, I was told a card will be ordered and delivered to me, to my surprise it wasn’t. I then called the bank on the 1/8/25 to order a new card, which got delivered this morning. The app then completely stopped working on Friday morning, I can’t buy electricity, airtime, or view my accounts absolutely nothing. I was first told I needed to delete and reinstall the app then later told I needed an active card to be able to have access to the app or callphone. I called the bank, was passed from one department to another then eventually promised a call back from my so called “banker” on Friday, I’m still waiting for that call by the way. After receiving my card I try view the pin I’m told to call, I explain to the agent I was chatting to that I can’t do that since I have limited access to my app, Hamisha told me they can’t help, and ended the chat (they take 3 minutes to reply to a chat). Moving to this bank has been a nightmare, I regret moving to standard bank.
280 replies
10 months ago
Refund and exchange for online orders are a nightmare
I bought a tricycle for my daughter online from Makro, within 3 months the rim cracked, Makro took the bike and promised me a replacement end of May. It’s been a month now no replacement. Spent 2 hours on the phone because no one knew what was going on trying to figure out where the replacement bike was only for then to tell me they’ve processed a refund for whatever reason. I was then promised the refund would be done within the week. It’s been 2 weeks now still no refund from them. Sent another email following up on the refund, they called me back saying the’ve escalated the matter. I’m still waiting. Makro should leave 3rd party selling to Amazon and Takealot if we’ll be waiting for a month and a half for a simple refund. Appalled by your service.
648 replies
16 months ago
Terrible communication and customer care
The refund system is terrible. I bought a bag which was delivered on the 20th of December. I bag was delivered with a dent. I then requested for a return with a refund back into my account. I received an email on the 23rd of December once the collection was done that the refund will take 3-5 working days. 7 working days later I email them to follow up on the refund. To my surprise nothing was done. The agent simply refunded the takealot account which was not what I wanted. I get another email from them today being the 3rd to say my refund has been processed I need to wait another 3-5 working days. I’m so annoyed by takealot this means I would have waited 12 working days for a refund.
0 replies
31 months ago
Bad customer service
I ordered from checkers Sixty60 app order number 92835255A I was charged an amount of R276.13 for my order. A few minutes after placing the order I was sent a text saying there were 2 products that were out of stock and I should pick and alternative. I did not want an alternative and on the checkers app they readjusted my total amount to R200.15 however I was still authorised the full amount from my bank. I called checkers to raise my concern and I was told it’ll take 10 days for the amount to be refunded. This issue happened before and I never received my refund. I’m extremely disappointed with how checkers deals with refunds when other merchants refund immediately.
0 replies
32 months ago
UberEats Charing for cancelled orders 😡
I’m not happy with the level of service I received from Ubereats and the merchant Premium Fish and Chips Deport. I made a mistake on my order and couldn’t change it so I immediately went on Ubers app to try change my order. I was advised by Uber that I needed to contact the merchant. I called Premium Fish and chips Deport and the lady that works there knows nothing she placed me on hold and took other orders while I was on hold. Eventually she got someone on the line who said they can’t change my order. I told her I’d like to cancel my order which she did but I was still charged for the order and delivery by UberEats. I want my money back. All the links on Uber to explain how o claim my money back for this cancelled order. UberEats needs to allow people to change their orders on time.
0 replies
32 months ago
Great customer service
Went to Cellucity Clearwater and was assisted by Tshepo, he was absolutely pleasant to deal with and very quick. Thank you for being a star ⭐️
0 replies
32 months ago
Power outage for 4 days now
I’m extremely appalled by the level of service from city power it’s been 4 days without electricity and I have an infant, my food has all gotten rotten, I’ve spent so much money trying to reach you with not luck. There hasn’t been any updates on what’s happening regarding the power outage in Hyperion Drive since Sunday, just a lousy apology which doesn’t help anyone. What are we expected to do and this is the second time this happens. We will not be compensated for the food that has been spoilt either. Your services are trash really. What am I supposed to do with an infant in these poor living circumstances you’ve succumbed us to?!
0 replies
33 months ago
Fragile Parcel not handled with care
I sent a package (vase) from Postnet Sandton to Windermere Durban. The package arrived on time however it was broken. I’m extremely disappointed because I requested that the parcel be marked fragile. I now need to purchase a brand new vase. I’m never using Postnet Sandton again as the staff don’t pay attention to requests, had the person assisting me out the fragile sticker the parcel would have been handled with care. The only thing he kept asking me if I want insurance, because I did not pick that option my parcel was damaged.
0 replies
34 months ago
Driver cancelled trip but was charged the full amount
The driver cancelled the trip however I was charged R107. On the bolt app it shows a cancellation fee of R20 however my bank transaction shows the full amount deducted. I’ve sent bolt countless messages however no one has bothered to respond. I WANT MY MONEY BACK!!!
0 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
13 (81.25%)