Unfair & Hidden Charges – Misleading Customers

I have been using Aramex to send parcels to PostNet for years, and my clients have always been able to collect at PostNet branches without any extra charges. Recently, I sent a parcel to PostNet – Sunward Lifestyle Centre through Aramex. My client was then forced to pay R125 “pick-up fee” upon collection by Vanessa Andre – despite the fact that delivery had already been fully paid for through Aramex.

This is the first time I’ve ever encountered such a charge, and it feels completely unjustified. And I have sent 3 other parcels to 3 other Postnet's this week, where clients were not charged. Nothing on the Aramex or PostNet platforms indicates that recipients should expect to pay additional “collection” fees when using this service. In fact, PostNet themselves advertise their partnership with Aramex and promote seamless logistics solutions.

For years, customers have trusted this service because of its transparency. Suddenly introducing hidden charges not only damages trust but feels like *****ulent behaviour – charging twice for the same service.

I strongly urge PostNet to clarify their policies, refund this unfair “pick-up fee,” and ensure customers are not misled in the future. Trust is built on honesty, and right now, customers are being taken advantage of.