Poor After Sales Service

Today I was told that the 5KW Solar System I had installed in February 2023, at the cost of R 135 000 was missing a AC surge protector.

According to the amount I paid for the system I would have thought it was included in the price, but clearly it was not. I was also never informed that the filters on the system needed cleaning regularly.

When I requested a copy of the initial installation documents I was told that it stated that a SHOTO battery was included but they installed a PROTEC battery.

In 2024 I wanted to add another battery and Power Africa informed me that there was no other battery compatible with the Protec Battery. I contacted them on numerous occasions to provide me with the necessary proof of purchase and installation.

Today I tried contacting Power Africa, the person who sold me that system and the person delegated to look after the system in case of problems BUT those number don't exist or are not available. So how do I obtain my username and password of my system to have access to my system??

Very poor after sales service and interest in the products they sold to me and I am not the only one who has had this treatment from POWER AFRICA.

Lost respect for that company after the dealings I have had with them