PG
Pippie G
Active since Dec 2020
56
Reviews
0
Industries
Reviews
56 reviews1 month ago
Insulting loyal Telkom Customers
I have been a client of Telkom for a few years and it is presently on a month to month basis. Now I want to get the New offer of R399 per month. I was told to request a cancellation of the present contract and once that is noted someone would contact me to initiate the new contract, BUT Now I am told they only work with NEW clients and us OLDER clients are not allowed to request for this offer. WHY NOT? Are the loyal customers not important anymore? Are we supposed to e loyal to Telkom but we can't expect anything back form Telkom? That to me is an insult to us who have remained with Telkom through the years but I guess that is the way Telkom treats loyal customers!!
0 replies
1 month ago
Unprofessional service with no Accountability
I previously stated my dissatisfaction with Tracker as my debit order was not actioned. I was assured that the problem was sorted out and guess what my debit order for March 2026 was never deducted. I sent an email asking for an explanation and feedback and received this email from the Credit Controller, "I trust you well, please be advised that your request to change to cash option has been approved" I never made that request so I have no idea whether this person ever read and understood my request for information on my debit order activation, or just was just too lazy to do the research to provide me with the correct and fact based information I had asked for. Needless to say I received no call to apologise or to tell me what will happen about this month's payment and future payments. Extremely unprofessional service and obviously they don't value their customers either, so I guess I will try another service provider who would like my business!!
106 replies
3 months ago
Wasted time due to not knowing how to spell properly
I reported that I need a technician to come out to assess the problem with my fridge/freezer, phoned on Thursday 8 January 2026 and gave all the necessary details expecting some action. This morning I was informed that after spelling my email address, slowly repeatedly, and accurately, they still couldn't get it correct! What kind of education do the personnel that take these calls have that they are unable to spell an email address wrong, after spelling it phonetically and double checking each letter twice? Wasting valuable time and money! I think you should re-visit the training and guidance these staff members receive when joining your business as they are certainly not adding value at all.
112 replies
3 months ago
Wasting my Time
I was scheduled to have a tracker installed this morning at 08:30 and now at 09;00 I am still waiting for them to make an appearance. How does this company schedule appointments?/ Definitely not very professional as why does the client have to wait?? And requesting to speak to someone in charge is also impossible as the operators first need to verify your credentials Really? Talk about wasting your time and frustrating but the client gets absolutely no assistance or anybody that is able and capable of helping!! Is that a company ordinary South Africans truly want to do business with? Imagine the time wasting when you are in need of emergency assistance or worse immediate HELP!! You should re-assess your procedures as the are totally useless and unprofessional in my opinion!!
112 replies
5 months ago
Clicks a disgrace in any emergency
Is there any Clicks store in the Rooihuiskraal/The Reeds area that answers their telephone? I have been trying to reach Mall@Reds, Centurion Lifestyle, Marylone and the phones are just not answered. Is that the way you treat your loyal clients? You should be ashamed of your level of service delivery. I have been trying since 12:00 and its now 14:00. No wonder we chose to go elsewhere when we experience an emergency. The supervisors at these stores should be fired as they are not doing their jobs!!
0 replies
5 months ago
Non-Existing Service Delivery by Telkom Sales Department
Unfortunately there are no lower marks that can be allocated to such poor service!! I was trying to get my Telkom email reinstated, a gentleman called Wayne assisted me and when we had to do a conference call with the Telkom Sales Department nobody answered the phone. I was then informed that they still work from home. WHAT???? Covid working hours are in the past aren't they? So is this the service delivery standard Telkom delivers to us, we pay for a service but it seems that is no longer important to Telkom as long as we continue paying for a service we DON'T receive but that seems the accepted norm in SA. Wayne was the only person who tried his best but also had absolutely no support from anyone, he need a Gold Medal for trying to help YOUR clients and deserves a promotion!) Obviously Telkom has no problem with the state of affairs and I honestly don't expect any reply or assistance from a more senior Telkom Employee, who might have pride in his/her job, as they don't give a damn about their reputation. It seems they are not thankful to still have a job, employ people who want to take pride in their JOBS!
0 replies
5 months ago
The stuff Defy Appliances are made of
These appliances have been around since I was a kid and my parents always reminded me to buy the best as they will never let you down or disappoint you. In 1990 our house was destroyed by fire and we again invested in Defy appliances, in 2004 I was transferred to Pretoria and after being here for decades I bought a new fridge and gifted my old Defy to a colleague. Now that I have plans to relocate again I can proudly report that that gifted Defy fridge is still holding it's own and refusing to quit. That is the stuff Defy appliances are made of! Never buy any other make.
71 replies
11 months ago
Atrocious service delivery
Today armed with a gift voucher I went in search of new underwear, and as woolies is regarded as excellent quality, I went searching in the Mall@Reds branch. . Firstly I spoke to some staff members and asked why there weren't many size L panties on the racks. I was met with a blank stare, nearly broke my neck as the rails were in the middle of the aisle and still no assistance or reply. I then went is search of the store manager to report this lack of professionalism, the manager arrived after quite some time but was not much help, as she never took the staff to task about there availability for answering my questions, to be honest she spoke to the staff member who went away to check the stock at the back. After I had proceeded to the cashier to pay for my goods only then did that lady approach me but unfortunately it was too little too late. As a retired person having worked with people for 40 years I am absolutely disgusted by the lack of professionalism by all the staff of this branch and will definitely not be recommending it to anyone but rather advise them to avoid this branch if they are looking for professional and efficient service. Woolworths should invest in teaching the staff of this branch what professionalism and job pride entail and to be grateful that they still have a job despite the atrocious service delivery we receive.
0 replies
12 months ago
Poor After Sales Service
Today I was told that the 5KW Solar System I had installed in February 2023, at the cost of R 135 000 was missing a AC surge protector. According to the amount I paid for the system I would have thought it was included in the price, but clearly it was not. I was also never informed that the filters on the system needed cleaning regularly. When I requested a copy of the initial installation documents I was told that it stated that a SHOTO battery was included but they installed a PROTEC battery. In 2024 I wanted to add another battery and Power Africa informed me that there was no other battery compatible with the Protec Battery. I contacted them on numerous occasions to provide me with the necessary proof of purchase and installation. Today I tried contacting Power Africa, the person who sold me that system and the person delegated to look after the system in case of problems BUT those number don't exist or are not available. So how do I obtain my username and password of my system to have access to my system?? Very poor after sales service and interest in the products they sold to me and I am not the only one who has had this treatment from POWER AFRICA. Lost respect for that company after the dealings I have had with them
0 replies
21 months ago
Defy appliances have stood he test of time and have served many generations faithfully
Defy appliances have stood he test of time and have served many generations faithfully. Defy has proven it only has top quality products that last for decades. I only buy Defy Appliances for my home.
58 replies
Review Distribution
5 Star
12 (21.428571428571427%)
4 Star
1 (1.7857142857142858%)
3 Star
2 (3.5714285714285716%)
2 Star
1 (1.7857142857142858%)
1 Star
40 (71.42857142857143%)