Based on recent customer reviews, Power Plastics Pool Covers delivers a consistently strong customer experience, particularly in installation quality and customer service. Customers regularly praise named installation teams for professionalism, friendliness, and efficient workmanship. The sales team receives frequent positive mentions for helpfulness and responsiveness. However, isolated concerns around after-sales communication, product durability for certain product lines, and head office responsiveness represent areas for improvement.
Top Strengths:
- •Customer Service & Professionalism: Customers consistently name individual staff members and praise their friendliness, professionalism, and patience. Installation crews and sales consultants are frequently described as going above and beyond expectations.
Replied to 75% of negative reviews
Typically takes less than 301 hours 27 min to reply
TrustIndex
0.0
Score
Ranking
#185
in Home Services
Avg Reply
5.3
Hours
NPS Score
60
Recommended: Very Likely
Replied to 75% of negative reviews
Typically takes less than 301 hours 27 min to reply
May '25 - Apr '26
Recent reviews (39)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Bad service by Liam at Power Plastics
Extremely slow and bad service by Liam. I have been trying for t o days to do a deal with them. Liam just doesn’t come back to you with the requested information. Liam also told me that Aquanet supplies inferior quality products. After investigation I realised that Aquanet offers a better warranty and the same specs, at a much lower price. Liam Also told me that Aquanet copied there designs. Liam is disinterested and couldn't care if he gets the order or not. One of the worst sales people I ever had to deal with. Stay away!
1 reviews | Active since Jan 2020
Bad service by Liam at Power Plastics
Extremely slow and bad service by Liam. I have been trying for t o days to do a deal with them. Liam just doesn’t come back to you with the requested information. Liam also told me that Aquanet supplies inferior quality products. After investigation I realised that Aquanet offers a better warranty and the same specs, at a much lower price. Liam Also told me that Aquanet copied there designs. Liam is disinterested and couldn't care if he gets the order or not. One of the worst sales people I ever had to deal with. Stay away!
1 reviews | Active since Jan 2020
AWESOME SERVICE
Great service. The service that I received could not have been better - everyone that passed you asked if they could help. Those that did assist me were professional, friendly and courteous. Their management should share their secrets and other suppliers!!!
1 reviews | Active since Jan 2020
AWESOME SERVICE
Great service. The service that I received could not have been better - everyone that passed you asked if they could help. Those that did assist me were professional, friendly and courteous. Their management should share their secrets and other suppliers!!!
1 reviews | Active since Jan 2020
Inferior Roll-Up System, Misleading Advertising & Very Poor Service From Power Plastic
We purchased a roll-up system for our pool from Power Plastic after seeing their advert on Facebook. The advertising was convincing and led us to believe that the product would be durable and suitable for long-term use. However, the system was made from inferior materials and failed just after the 1-year warranty period, lasting only 14 months. For a product that cost us nearly R20,000, this level of quality is unacceptable. In terms of service, our experience was equally disappointing. Leroy, the salesperson, tried to assist us, but the overall after-sales service from the company was pathetic. Communication was slow, and we waited far too long for any form of feedback. When we eventually interacted with the finance representative, Caroline, she was very rude and abrupt, which added even more frustration to the entire process. Because of the poor product quality and the lack of proper support, we were forced to spend additional money with another provider to replace the roll-up system entirely. We feel misled by the advertising, let down by the product, and extremely dissatisfied with the service we received. We are requesting accountability and a fair resolution from Power Plastic.
1 reviews | Active since Jan 2020
Inferior Roll-Up System, Misleading Advertising & Very Poor Service From Power Plastic
We purchased a roll-up system for our pool from Power Plastic after seeing their advert on Facebook. The advertising was convincing and led us to believe that the product would be durable and suitable for long-term use. However, the system was made from inferior materials and failed just after the 1-year warranty period, lasting only 14 months. For a product that cost us nearly R20,000, this level of quality is unacceptable. In terms of service, our experience was equally disappointing. Leroy, the salesperson, tried to assist us, but the overall after-sales service from the company was pathetic. Communication was slow, and we waited far too long for any form of feedback. When we eventually interacted with the finance representative, Caroline, she was very rude and abrupt, which added even more frustration to the entire process. Because of the poor product quality and the lack of proper support, we were forced to spend additional money with another provider to replace the roll-up system entirely. We feel misled by the advertising, let down by the product, and extremely dissatisfied with the service we received. We are requesting accountability and a fair resolution from Power Plastic.
1 reviews | Active since Jan 2020
Poor quality
Poor workmanship. I paid more than R6,000 for a leafnet pool cover but the net had a tear in it. Do they not check the quality of their products before they install it?
1 reviews | Active since Jan 2020
Poor quality
Poor workmanship. I paid more than R6,000 for a leafnet pool cover but the net had a tear in it. Do they not check the quality of their products before they install it?
1 reviews | Active since Jan 2020
Professional, friendly and punctual
Professional, friendly and punctual. Awesome customer service experience and highly recommend them
1 reviews | Active since Jan 2020
Professional, friendly and punctual
Professional, friendly and punctual. Awesome customer service experience and highly recommend them
1 reviews | Active since Jan 2020
Misleading and not trustworthy
Definitely a no from me, the product may be well designed but the website is a joke, overcharged, misled, received my leaf net which is manufactured with 32 eyelets and delivered with 18 hooks and plates to install. Haven't been refunded yet Nadine Meintjies stated on 10 July refunds will be processed on the following Wednesday (16 July) it's the 21st and nothing has been paid back. Definitely ********* and not a business I would easily recommend working with.
1 reviews | Active since Jan 2020
Misleading and not trustworthy
Definitely a no from me, the product may be well designed but the website is a joke, overcharged, misled, received my leaf net which is manufactured with 32 eyelets and delivered with 18 hooks and plates to install. Haven't been refunded yet Nadine Meintjies stated on 10 July refunds will be processed on the following Wednesday (16 July) it's the 21st and nothing has been paid back. Definitely ********* and not a business I would easily recommend working with.
1 reviews | Active since Jan 2020
Tap for Option 1
Tap for Option 1
1 reviews | Active since Jan 2020
Tap for Option 1
Tap for Option 1
1 reviews | Active since Jan 2020
Professionalism at its best!
I would like to take this time to thank the Power Plastic Pool Covers team Tshepo sales, Tebogo and Lucky installers. The level of patience professionalism and sheer attention to detail is second to none. THANK YOU GUYS!!!
1 reviews | Active since Jan 2020
Professionalism at its best!
I would like to take this time to thank the Power Plastic Pool Covers team Tshepo sales, Tebogo and Lucky installers. The level of patience professionalism and sheer attention to detail is second to none. THANK YOU GUYS!!!