Faulty Adegso 58cc Chainsaw Under Warranty

I am writing to formally raise a concern regarding one of your distributors in South Africa, located at Crown City, Cnr Renaissance Blvd and Discovery Dr, Mines Building D, Johannesburg, 2092.

On 14 June 2025, I bought an Adegso 58cc chainsaw from this distributor. The machine is only three months old and has hardly been used, as I only use it personally when visiting my farm. Recently, when I attempted to use the chainsaw, it would not start.

I returned the machine to Adegso Tools on 28/08/2025 and was told that a mechanic would collect it the following day. However, two weeks passed with no progress. On 13/09/2025, I went back to follow up and, to my surprise, found the machine lying in the same position where I had left it, clearly not attended to.

When I inquired further, I was told that I had used the machine without oil, which is completely untrue. In fact, the staff member who initially assisted me, Imra, is the one who removed the oil from the chainsaw when I brought it in for repair.

Despite my explanations, the manager informed me that there was nothing they could do and that my only option was to purchase a new machine. This response is unacceptable, especially as the machine is still under warranty.

I kindly request your urgent assistance in resolving this matter. I believe I am entitled to a proper repair or replacement under the warranty terms, and I would greatly appreciate your intervention.