PPN refuse to pay a claim THEY ALREADY ACCEPTED

PPN is the worst! So every 2 years I do my optical exam between Jan-Mar. 2022 I could not test between Jan-Mar because I was pregnant and the Optometrist advise to wait 3 months after delivery for hormones to stabilize. 2022 I had to wait until June. So this year PPN told me that because I only tested in June I now have to wait until June again which is a disadvantage to me. On 19 March SpecSavers submitted an enquirie and it was declined. The did a motivation and PPN then ACCEPTED the claim as per their SMS to me on 22 March. SpecSavers also confirmed that PPN accepted the claim and proceeded with the order. On 16 April I received a statement confirming that PPN declined to pay the order because I DO NOT have benefits. Keep in mind that they ACCEPTED the claim March. When I called PPN they NOW all of a sudden did not receive the motivation they received in march. Specsavers resubmitted the motivation on 16 April and then DECLINED the claim for clinical facts. PPN refuse to understand that March and June falls within the same year 2024!!!! I cant test now and again in June??? Its the same YEAR!!! What difference would it make to accept the claim 3 months prior???? Its STILL THE SAME YEAR!!!!!!!!!!!!!!!!!

I am without glasses at the moment because PPN refuse to pay the claim THEY ACCEPTED IN MARCH. I will definitely take this further.