The Poorest service in the world

On the 6th of March 2023 i raised an issue with Bonitas who escalated it to PPN and a query number was given to me and that was it. 17 days later i still have no response. Sent a followup email and still no response They highly encourage the use of self help service and email while they are not attended to. They offer the poorest service ever. I always hear that Government services are the worst but i have never experienced such, try PPN Optical Network of Choice and see what they mean by "network of choice" they mean horrifying experience at the highest level. Unfortunately youy dont choose them, your medical aid chooses them and in this case Bonitas is my medical aid.