*********** Service Department

I am utterly dismayed by the level of incompetence displayed by Premium Brand’s service department. For reference I own a Sony ZV-1. Despite three attempts, they have failed to resolve the issue with my camera. To make matters worse, they insisted on charging me for replacement parts that were completely unnecessary.

Their lack of expertise and willingness to overcharge for unnecessary repairs is unacceptable. Prospective customers should be wary of entrusting their valuable equipment to Premium Brand’s service department.

For reference, the camera is worth about R14k, I’ve spent about R11k on repairs now. The camera still has the very same issue that I’ve taken it in for.

To add insult to injury, I initially took the camera in for repairs on the 7th July, now end of September: Im down R11k & 3 months of production lost, still with a broken camera.

Fast forward a week, Lourens (Repairs Technical Manager) arranges for a loan unit to be sent to me (while they investigate for the 4th time what is wrong with the camera). In my first minute of testing the loan camera ****erally a few seconds after opening the box), the SD card slot does not work. Premium Brand sent through a loan Sony ZV-1, 2 x batteries + 1 SD card. The SD card simply wont lock into position, meaning the camera cannot be used.

I respond moments later to Lourens, saying that the loan camera has been received, but its defective. Their response is that it was tested before they sent it out. I have zero confidence in their "testing", Premium Brand sent me back my Sony ZV-1 3 times (yes THREE TIMES) and within a single use of receiving it back, the original defect presented itself.

I wish that someone higher up at Premium Brand will contact me - perhaps a director or shareholder who actually cares about the business.

Their service department is honestly the worst experience one can have. I can honestly say, its better to replace with a different brand, then to repair with Premium Brand.