PM
Pren M
Active since May 2018
12
Reviews
0
Industries
Reviews
12 reviews11 months ago
Professional
Great pricing and excellent people to do with business with.
0 replies
31 months ago
*********** Service Department
I am utterly dismayed by the level of incompetence displayed by Premium Brand’s service department. For reference I own a Sony ZV-1. Despite three attempts, they have failed to resolve the issue with my camera. To make matters worse, they insisted on charging me for replacement parts that were completely unnecessary. Their lack of expertise and willingness to overcharge for unnecessary repairs is unacceptable. Prospective customers should be wary of entrusting their valuable equipment to Premium Brand’s service department. For reference, the camera is worth about R14k, I’ve spent about R11k on repairs now. The camera still has the very same issue that I’ve taken it in for. To add insult to injury, I initially took the camera in for repairs on the 7th July, now end of September: Im down R11k & 3 months of production lost, still with a broken camera. Fast forward a week, Lourens (Repairs Technical Manager) arranges for a loan unit to be sent to me (while they investigate for the 4th time what is wrong with the camera). In my first minute of testing the loan camera ****erally a few seconds after opening the box), the SD card slot does not work. Premium Brand sent through a loan Sony ZV-1, 2 x batteries + 1 SD card. The SD card simply wont lock into position, meaning the camera cannot be used. I respond moments later to Lourens, saying that the loan camera has been received, but its defective. Their response is that it was tested before they sent it out. I have zero confidence in their "testing", Premium Brand sent me back my Sony ZV-1 3 times (yes THREE TIMES) and within a single use of receiving it back, the original defect presented itself. I wish that someone higher up at Premium Brand will contact me - perhaps a director or shareholder who actually cares about the business. Their service department is honestly the worst experience one can have. I can honestly say, its better to replace with a different brand, then to repair with Premium Brand.
0 replies
46 months ago
False Advertising - Infringement on CPA
I bought a pre-owned device, GoPro Hero 2018 model. The photo on the website, and the description/specs all tied in. I made payment online and sent the courier. All seemed well, till I opened up the package and it was an ancient GoPro 1! Its one of two things, either the wrong item was shipped, or its blatant false advertising. Either way, I, the consumer, have been wronged (inconvenience as well as courier charges). I humbly request that Cash Crusaders send me the correct item, and pay for return shipment (I can easily drop off the GoPro 1 at my nearest store). I do feel as though this was malicious behaviour from the store, even the invoice clearly states that its the 2018 model, and anyone looking at the device can see that its not a newer model. I have all the invoicing and photo evidence that validates the claims above.
134 replies
51 months ago
Snatcher falsely advertisers
Bought the item as advertised, paid the money. Got the invoice and receipt of payment, awaiting delivery of the product. Snatcher then emails me to tell me that the wrong price was advertised, and they will refund my money. Not sure what the Consumer Protection Act will have to say about this, however I can say that no refund has been given to me two days later. Very quick to take your money, yet you must wait days before they can give you back your money. Not at all happy, been supporting Snatcher for 2 years or so, account will be shortly closed.
0 replies
61 months ago
Poor Cellphone Department Service at Incredible Connection Centurion Mall
In short, go to another branch. Or go to their competitor. This branch in particular, the cellphone department offers no help. You have to beg them to do their job. I went there to port over an MTN prepaid sim to vodacom (to take out a contract with Incredible Connection). They turned me away and told me to go to Vodacom directly. I eventually took out a new contract, vetting processes take about 24 hrs typically. I call them constantly, had to go back because they didn't get the necessary information when I was there. I call them and they say that the pending process is completed but they cant help me because they have to go home. I called the store at 12:30 during the day! I call them again at 16:30 to find out if I can come by to collect my device, they tell me that they are going home (the store is meant to be open till 19:00 on weekdays). I have to wait another day (if that). As a business you want clients to spend their money at your store, instead it seems that Incredible Connection is doing too well and does not want my business. Think twice about going to this store if you intend on doing a cellphone upgrade or if you are planning to take out a contract at the store.
0 replies
61 months ago
MTN contract cancellation nightmare
Contract termination nightmare. Even after my previous complaints, MTN has a zero care attitude towards the CPA, law and Clients specific requests. I constantly asked for my contract to be terminated, which is the biggest nightmare one can have with the network. You wait for two hours, only to be told that they must transfer you to another department who also cannot help. Once I terminated my contract, I asked specifically to be switched to prepaid. After all the trouble, eventually MTN agreed to ending my contract and switching me to prepaid, I find out at the end of my term that they have switched me to a month to month contract. Im unbelievably agrieved by the way in which they conduct their underhanded business. I could not have been more specific in my request to cancel my contract and to switch to prepaid.
0 replies
62 months ago
Excellent customer service
Ive been a return customer to TWT for years. Ive always received exceptional service. Staff is always pleasant and helpful. I will always go back.
168 replies
62 months ago
Cancellation process for a contract is a nightmare
Cancellation of a contract at the end of contract duration is a nightmare. Does MTN have any idea what customer service actually is? This is after the contract duration is over. Other networks are all online and communication is done swiftly, MTN is so backwards. I am on hold with 135, cancellations department for almost an hour. Ive been a loyal customer for over 16 years now. Time that I part ways with MTN.
56 replies
62 months ago
ABSA cannot be trusted, check every statement and scrutinize all charges.
Month after month I have been charged for an overdraft facility. I have escalated the issue to hellopeter last month, the bank manager contacted me and confirmed that the facility is removed from my account. I look at my statement for this month, and I'm still being charged for the "OD: LEDGER FEE". I also see other charges amounting to R110 "SEE CHARGE STATEMENT DETAIL". No statement has been received as yet, so I am being charged for items that I have no idea what they are for. I have not done anything different this month than I have done last month. This is for sure the last straw, ABSA has proved to me that they cannot be trusted. First they lost my business as a private client. Then they lost my business as a short term insurance client. Next, I am looking to close down all of my account, bank loans and rewards that I currently have with ABSA. Hands down, I regret being a loyal client. I have been with ABSA in excess of 10 years. Its for sure time that I shop around.
56 replies
63 months ago
ABSA OD: Ledger Fees
Good day, I have recently switched over from Private banking to a Gold account. I notice that each month I get charges an "OD: Ledger Fee" of R69. This was not communicated to me at all. I grow more weary of a bank that throws all these hidden costs at clients.
61 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
9 (75%)