Premium Hotel El Icc
Unclaimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
Premium Hotel El Icc
Unclaimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
2.3|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVD
VUYELWA D
1 reviews | Active since Apr 2019
20 May 2026, 05:10
EL ICC - Rude receptionist
I was having a perfectly good day until I attempted to check in at ICC Hotel EL. On 24 April at approximately 5pm, I experienced extremely disrespectful treatment from one of your employees, to the point where I was left in tears. To make matters worse, a security guard instructed me to move my car to make space for matric dance scholars who had just arrived to take pictures. After a 5-hour drive, all I wanted was a smooth check-in process and a relaxed evening. Instead, I left feeling humiliated, unwelcome, and deeply disappointed that I had chosen to spend my money there - I only checked in cause I had already paid. I strongly urge management to train staff on professionalism, customer care, and respectful communication. No customer should be ignored, spoken back to, or made to feel uncomfortable in that manner. The experience was so upsetting that I am still traumatised and honestly do not wish to set foot at the hotel again.
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VUYELWA D
1 reviews | Active since Apr 2019
20 May 2026, 05:10
EL ICC - Rude receptionist
I was having a perfectly good day until I attempted to check in at ICC Hotel EL. On 24 April at approximately 5pm, I experienced extremely disrespectful treatment from one of your employees, to the point where I was left in tears. To make matters worse, a security guard instructed me to move my car to make space for matric dance scholars who had just arrived to take pictures. After a 5-hour drive, all I wanted was a smooth check-in process and a relaxed evening. Instead, I left feeling humiliated, unwelcome, and deeply disappointed that I had chosen to spend my money there - I only checked in cause I had already paid. I strongly urge management to train staff on professionalism, customer care, and respectful communication. No customer should be ignored, spoken back to, or made to feel uncomfortable in that manner. The experience was so upsetting that I am still traumatised and honestly do not wish to set foot at the hotel again.
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Mulalo S
1 reviews | Active since Aug 2022
1 Dec 2025, 20:11
Best service
Premier Hotel ICC continues to prove itself as one of the leading hotels, not only in its elegant facilities but in the exceptional people who bring the entire experience to life. Among them, Bradley from Guest Relations truly shines. His professionalism, calm presence, and sincere dedication to each guest create an atmosphere of comfort and trust from the moment you arrive. Bradley goes beyond ordinary service — he pays attention to every detail, treats every guest with respect, and carries himself with a level of excellence that reflects true passion for his work. Equally remarkable is Gloria, the Housekeeping Manager, whose leadership and commitment ensure that the hotel maintains world-class standards. Her team operates with precision, care, and pride under her guidance. The rooms are always immaculate, the environment always welcoming, and the smallest details are never overlooked. Gloria’s work ethic and her ability to manage her department with consistency and grace showcase the heart of true hospitality. Together, Bradley and Gloria elevate Premier Hotel ICC to a higher level. Their dedication, warmth, and professionalism make every stay memorable, leaving guests not only satisfied but genuinely impressed. It is people like them who remind us that outstanding service is an art — and at Premier Hotel ICC, that art is practiced with excellence every day. Thank Malcolm Silimela Room 808
Helpful (0)
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Mulalo S
1 reviews | Active since Aug 2022
1 Dec 2025, 20:11
Best service
Premier Hotel ICC continues to prove itself as one of the leading hotels, not only in its elegant facilities but in the exceptional people who bring the entire experience to life. Among them, Bradley from Guest Relations truly shines. His professionalism, calm presence, and sincere dedication to each guest create an atmosphere of comfort and trust from the moment you arrive. Bradley goes beyond ordinary service — he pays attention to every detail, treats every guest with respect, and carries himself with a level of excellence that reflects true passion for his work. Equally remarkable is Gloria, the Housekeeping Manager, whose leadership and commitment ensure that the hotel maintains world-class standards. Her team operates with precision, care, and pride under her guidance. The rooms are always immaculate, the environment always welcoming, and the smallest details are never overlooked. Gloria’s work ethic and her ability to manage her department with consistency and grace showcase the heart of true hospitality. Together, Bradley and Gloria elevate Premier Hotel ICC to a higher level. Their dedication, warmth, and professionalism make every stay memorable, leaving guests not only satisfied but genuinely impressed. It is people like them who remind us that outstanding service is an art — and at Premier Hotel ICC, that art is practiced with excellence every day. Thank Malcolm Silimela Room 808
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Replies (0)MV
Monalisa V
1 reviews | Active since May 2023
2 Sept 2025, 22:18
Worst Customer Service from Management
I am very disappointed by the treatment I received from Yordanka Nencheve at the ICC in East London. I am not sure if this kind of treatment is personal or what. cause I am failing to understand as to why the rates for the rooms I book keep changing every second week, and what makes me sad about this matter is that these changes are not communicated with me before hand as a loyal client to their hotel and as someone is very supportive of the business instead these changes of rates are being shoved down my throat without any consideration as their loyal client. And the lady is very rude to say the least. I have tried to be patient with her but now I am at a point where I can't anymore and I am tired of keeping quiet about how all this is making me feel unhappy about how she is handling this matter which is unacceptable, instead of writing an email to explain the changes. I'm here every month for 25-30 days and I can't be treated as such. I always bring Clients to support the hotel because I have never had complaints such as these until the passing of Mr. Sefton Cramer. I would appreciate if you can please change your ways, because I am not the only one complaining about this kind of treatment
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Monalisa V
1 reviews | Active since May 2023
2 Sept 2025, 22:18
Worst Customer Service from Management
I am very disappointed by the treatment I received from Yordanka Nencheve at the ICC in East London. I am not sure if this kind of treatment is personal or what. cause I am failing to understand as to why the rates for the rooms I book keep changing every second week, and what makes me sad about this matter is that these changes are not communicated with me before hand as a loyal client to their hotel and as someone is very supportive of the business instead these changes of rates are being shoved down my throat without any consideration as their loyal client. And the lady is very rude to say the least. I have tried to be patient with her but now I am at a point where I can't anymore and I am tired of keeping quiet about how all this is making me feel unhappy about how she is handling this matter which is unacceptable, instead of writing an email to explain the changes. I'm here every month for 25-30 days and I can't be treated as such. I always bring Clients to support the hotel because I have never had complaints such as these until the passing of Mr. Sefton Cramer. I would appreciate if you can please change your ways, because I am not the only one complaining about this kind of treatment
0
Replies (0)