MS
Mulalo S
Active since Aug 2022
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
Miss leading pictures
To whom it may concern I hope you are well. I am writing to raise a concern regarding the room I booked through Agoda. Before checking in, I contacted the hotel to confirm the details of my reservation. During the call, I was informed that the room I booked does not include a beach view, and that I would need to pay an additional amount for a room with a view. This was surprising and disappointing because the pictures and information displayed on the Agoda website clearly show rooms with a beach view, which strongly influenced my decision to book your property—especially because this stay is for my anniversary. I wanted everything to be perfect, and the online pictures I kindly request clarity on this matter Your urgent assistance will be greatly appreciated, and I look forward to Malcolm Silimela Booking No 605222987
0 replies
5 months ago
Best service
Premier Hotel ICC continues to prove itself as one of the leading hotels, not only in its elegant facilities but in the exceptional people who bring the entire experience to life. Among them, Bradley from Guest Relations truly shines. His professionalism, calm presence, and sincere dedication to each guest create an atmosphere of comfort and trust from the moment you arrive. Bradley goes beyond ordinary service — he pays attention to every detail, treats every guest with respect, and carries himself with a level of excellence that reflects true passion for his work. Equally remarkable is Gloria, the Housekeeping Manager, whose leadership and commitment ensure that the hotel maintains world-class standards. Her team operates with precision, care, and pride under her guidance. The rooms are always immaculate, the environment always welcoming, and the smallest details are never overlooked. Gloria’s work ethic and her ability to manage her department with consistency and grace showcase the heart of true hospitality. Together, Bradley and Gloria elevate Premier Hotel ICC to a higher level. Their dedication, warmth, and professionalism make every stay memorable, leaving guests not only satisfied but genuinely impressed. It is people like them who remind us that outstanding service is an art — and at Premier Hotel ICC, that art is practiced with excellence every day. Thank Malcolm Silimela Room 808
0 replies
16 months ago
Payment Delay on Hollywoodbets Winnings
Dear Hollywoodbets Team, I am writing to express my frustration regarding the delay in receiving my winnings. I placed a successful soccer bet on the 19th of December, but to date, the winnings have not been credited to my Hollywoodbets account. I have contacted your customer service multiple times, and each time I am told that the IT department is "busy with it." The lack of resolution has been highly frustrating and unacceptable. The reference for this issue is Ticket Number: 2083006895911791. Here are my details for verification: Full Name: Mulalo Malcolm Silimela ID Number: 9204185469086 Contact Number: 0710713402 I kindly request immediate assistance in resolving this matter. The prolonged delay and lack of communication have caused significant inconvenience. Thank you for your urgent attention. Sincerely, Mulalo Malcolm Silimela
56 replies
16 months ago
Payment Delay on Hollywoodbets Winnings
Dear Hollywoodbets Team, I am writing to express my frustration regarding the delay in receiving my winnings. I placed a successful soccer bet on the 19th of December, but to date, the winnings have not been credited to my Hollywoodbets account. I have contacted your customer service multiple times, and each time I am told that the IT department is "busy with it." The lack of resolution has been highly frustrating and unacceptable. The reference for this issue is Ticket Number: 2083006895911791. Here are my details for verification: Full Name: Mulalo Malcolm Silimela ID Number: 9204185469086 Contact Number: 0710713402 I kindly request immediate assistance in resolving this matter. The prolonged delay and lack of communication have caused significant inconvenience. Thank you for your urgent attention. Sincerely, Mulalo Malcolm Silimela
112 replies
16 months ago
Incompetence and Delay in Resolving My Winnings
Incompetence and Delay in Resolving My Winnings To Whom It May Concern, I am beyond frustrated with the utter incompetence displayed by Hollywoodbets. On Thursday night, I placed a bet and won. However, to this day, the winnings have not been reflected in my Hollywoodbets account. Each time I call your customer support team, I am met with empty promises that the issue will be resolved "by the end of the day." This has been the excuse for several days now, and frankly, I am tired of being strung along and dismissed like this. Your failure to promptly address this issue is completely unacceptable and has caused me unnecessary inconvenience. This is not the level of service I expect from a company handling people's hard-earned money. I demand immediate action and resolution. Either you credit my account with my winnings today, or I will escalate this matter further, including reporting you to relevant regulatory bodies for failure to deliver on your commitments. Ticket Number: 2083006895911791 My ID number 9204185469086 Cell numbers 0710713402 Mulalo Malcolm Silimela
168 replies
16 months ago
Outrageous and Unjustified Billing – R938 Rip-Off
To Whom It May Concern, I am writing to express my utter discontent with the unjustified and ridiculous R938 charge your hospital has imposed on me. Two months ago, I brought my son to Life Fourways Hospital because he was unwell. The doctor examined him, prescribed medication, and provided a script for the pharmacy. I paid for everything — the doctor’s consultation fee, the medication, and even parking. Now, two months later, I receive a message claiming I owe R938 for “coming to the hospital.” What exactly is this charge for? At no point was I informed of such an absurd fee. Your failure to disclose this beforehand reeks of exploitation, and this charge is nothing short of a blatant rip-off. This is unacceptable and unprofessional. I demand a clear and immediate explanation for this charge. If no valid reason can be provided, this bill needs to be voided. Stop preying on unsuspecting patients who already pay exorbitant fees for your services. Ref 260579237
56 replies
19 months ago
Poor service
Dear African Bank Customer Service, I hope this message finds you well. I am writing to formally address a recent issue I encountered regarding my canceled funeral policy with your institution. I had decided to cancel the funeral policy I held with African Bank, yet after a month, I was surprised to find that a debit was made from my account for the policy. This unauthorized transaction has caused me considerable inconvenience, as I had other financial commitments and intended to use the funds for personal matters. Upon realizing the error, I contacted your customer service to have the debit order reversed. During this interaction, I spoke with your manager, Kgaleletso, from the Funeral Department. Unfortunately, I found the conversation extremely unprofessional. Kgaleletso was dismissive and repeatedly spoke over me, making the situation even more frustrating and stressful. Such conduct is unacceptable, and I expect a higher level of customer service, especially in matters concerning my finances. I kindly request the following: The immediate reversal of the unauthorized debit from my account. A formal apology for the unprofessional behavior I experienced. Assurance that no further debits will be made from my account regarding the canceled policy. This matter has caused unnecessary stress and financial inconvenience, and I would appreciate it if it is resolved promptly. I trust you will take the necessary actions to rectify this situation. I look forward to your immediate response. Thank you for your attention to this matter. Kind regards, Mulalo Malcolm Silimela 0710713402
53 replies
19 months ago
Bad service
Dear Hungry Lion Management, I am writing to express my disappointment with the service I experienced at your Riverside Square branch. The shop was scheduled to open at 8 AM, but it did not open until 9 AM. There was no sign or notification indicating the delay, leaving customers waiting for more than an hour. This lack of communication and professionalism is unacceptable and causes inconvenience to your loyal customers. I hope you can address this issue to ensure better service and reliability in the future.
53 replies
19 months ago
Ongoing Issue with Card Transaction – Urgent Resolution Needed
Dear African Bank Customer Service, I am writing to express my dissatisfaction with the service I have received regarding a declined card transaction that occurred on 28/08/2024 at McDonald’s Riverside. Despite the transaction being declined, the funds were debited from my account. I immediately logged a query following instructions from your support team, and I later received a message indicating that the query had been resolved. However, the money has still not been credited back to my account. Since then, I have contacted your customer service multiple times, and I am repeatedly told to "wait for the money to reflect." It has now been over two weeks, and the issue remains unresolved. This is not the first time this type of problem has occurred, and it is incredibly frustrating to deal with the lack of prompt and professional service. I rely on my account for day-to-day transactions, and such delays severely impact my ability to manage my finances. I expect better service from a financial institution, and I am seriously considering switching to another bank due to the recurring nature of these issues and the poor customer service I have experienced. Please ensure this issue is escalated and resolved immediately. If I do not receive satisfactory feedback, I will have no choice but to escalate this matter to the Ombudsman for Banking Services. I look forward to a prompt resolution and my funds being returned to my account. Kind regards, Mulalo Malcolm Silimela 0710713402 [Your Account Number or Query Reference Number] 9460473301 My ID 920418546908
318 replies
44 months ago
Mr Jackson kenela never delivered my food after take my money
Jackson kenela from uberEats never delivered my food after take my order which it was paid for he came up with stories never received my food
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (30%)
1 Star
6 (60%)