Worst Customer Service from Management

I am very disappointed by the treatment I received from Yordanka Nencheve at the ICC in East London. I am not sure if this kind of treatment is personal or what. cause I am failing to understand as to why the rates for the rooms I book keep changing every second week, and what makes me sad about this matter is that these changes are not communicated with me before hand as a loyal client to their hotel and as someone is very supportive of the business instead these changes of rates are being shoved down my throat without any consideration as their loyal client. And the lady is very rude to say the least. I have tried to be patient with her but now I am at a point where I can't anymore and I am tired of keeping quiet about how all this is making me feel unhappy about how she is handling this matter which is unacceptable, instead of writing an email to explain the changes. I'm here every month for 25-30 days and I can't be treated as such. I always bring Clients to support the hotel because I have never had complaints such as these until the passing of Mr. Sefton Cramer.

I would appreciate if you can please change your ways, because I am not the only one complaining about this kind of treatment