Prepaid24
4.5|2,370 reviews
Responds in 42 hours 50 min
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Ntando D
1 reviews | Active since Member
01 Mar 2026, 18:55
Unsatisfactory
I bought and paid for my account online, they sent me a blank token email. Their online support is not assisting at all yet they say they’re available until 22:00 every day
Helpful (0)
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Replies (53)Prepaid24's replyOfficial
02 Mar 2026, 07:11 Dear Ntando,
Thank you for your message.
We note that the order created was for payment toward your EA account and not for the purchase of an electricity token. As discussed with one of our consultants, we are unfortunately unable to reverse the transaction or convert the payment into an electricity purchase.
We sincerely apologize for the delay you experienced when contacting us. At the time, we were experiencing a high volume of client enquiries, which impacted our response time.
Should you require any further assistance, please do not hesitate to contact us. We are always here to help.
Warm regards,
The Prepaid24 Team
Nigel
Thank you for your message.
We note that the order created was for payment toward your EA account and not for the purchase of an electricity token. As discussed with one of our consultants, we are unfortunately unable to reverse the transaction or convert the payment into an electricity purchase.
We sincerely apologize for the delay you experienced when contacting us. At the time, we were experiencing a high volume of client enquiries, which impacted our response time.
Should you require any further assistance, please do not hesitate to contact us. We are always here to help.
Warm regards,
The Prepaid24 Team
Nigel
Best regards,
Prepaid24's reply02 Mar 2026, 07:11
Official
Dear Ntando,
Thank you for your message.
We note that the order created was for payment toward your EA account and not for the purchase of an electricity token. As discussed with one of our consultants, we are unfortunately unable to reverse the transaction or convert the payment into an electricity purchase.
We sincerely apologize for the delay you experienced when contacting us. At the time, we were experiencing a high volume of client enquiries, which impacted our response time.
Should you require any further assistance, please do not hesitate to contact us. We are always here to help.
Warm regards,
The Prepaid24 Team
Nigel
Thank you for your message.
We note that the order created was for payment toward your EA account and not for the purchase of an electricity token. As discussed with one of our consultants, we are unfortunately unable to reverse the transaction or convert the payment into an electricity purchase.
We sincerely apologize for the delay you experienced when contacting us. At the time, we were experiencing a high volume of client enquiries, which impacted our response time.
Should you require any further assistance, please do not hesitate to contact us. We are always here to help.
Warm regards,
The Prepaid24 Team
Nigel
Best regards,