President Hyper
Unclaimed Business
|2.1|14 Reviews (last 12 months)|This business does not respond to reviews
President Hyper
Unclaimed Business
|2.1
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, President Hyper presents a sharply divided customer experience across its branches. Shoppers consistently praise certain stores, particularly Rustenburg, for friendly staff, clean layouts, competitive specials, and attentive service from entrance to exit. However, a recurring theme involves poor complaint handling, dismissive or rude management responses, and unresolved disputes around damaged goods, faulty electronics, e-wallet transactions, and product quality. Customers also raise concerns about misleading advertising, unkept special offers, and unwanted marketing communications, suggesting that operational and after-sales service inconsistencies are undermining otherwise positive in-store impressions.
Performance(last 12 months):
Trustindex Rating
2.9NPS Score
-38Unlikely
TrustIndex
2.9
NPS Score
-38
Recommended: Unlikely
Review Distribution
2.1|14 Reviews
Sep '25 - Aug '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Simphiwe M
1 reviews | Active since Dec 2017
17 May 2026, 16:40
Service and food
I asked foe dunked wings the wings came with no source at all even after I complained the source was not enough they did not have salt nor tomato sauce and it was not busy after I complained another lady was on the till complaining the wrap was dry yohh.
Helpful (0)
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Simphiwe M
1 reviews | Active since Dec 2017
17 May 2026, 16:40
Service and food
I asked foe dunked wings the wings came with no source at all even after I complained the source was not enough they did not have salt nor tomato sauce and it was not busy after I complained another lady was on the till complaining the wrap was dry yohh.
0
Replies (0)MK
Monica K
1 reviews | Active since Jun 2023
13 Feb 2026, 10:26
Remove Me From Your Marketing Database
I am receiving repeated marketing messages from your business, despite never having opted in to any marketing communications. I have never been to Rustenburg, nor have I ever shopped at your store, as I am based in Cape Town. I do not understand how my personal details were obtained. I have already: Blocked the number, Called to request removal, and Sent an email asking to be removed from your marketing campaign. None of these attempts have resolved the issue. Please let me know how can I resolve this issue - it is sooo against the POPIA act
Helpful (0)
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Monica K
1 reviews | Active since Jun 2023
13 Feb 2026, 10:26
Remove Me From Your Marketing Database
I am receiving repeated marketing messages from your business, despite never having opted in to any marketing communications. I have never been to Rustenburg, nor have I ever shopped at your store, as I am based in Cape Town. I do not understand how my personal details were obtained. I have already: Blocked the number, Called to request removal, and Sent an email asking to be removed from your marketing campaign. None of these attempts have resolved the issue. Please let me know how can I resolve this issue - it is sooo against the POPIA act
0
Replies (0)JK
Johannes K
1 reviews | Active since Oct 2021
13 Jan 2026, 10:54
Poor Management and Staff
Honestly if I could give no star I would , This place is probably the worst place that exists , on the 7th of January the trolly guys bumped my car as I was driving in at the back of Hyper (Banks side) I reported it to management who also went and looked at the damage on my car and asked that I send through my version and photos with quotes , I did what they asked and even got 2 quotes of wich one of them is more affordable , yet NO REPLY !!!!! I mean honestly what tipe of management are you , do you have no respect for peoples property that your trolly guys damaged... because they dont pay attention , actually this incident happened because the back guy pushing the trolleys was having his earphones in his ears and could not hear the others yell at him to stop pushing the trolleys and so they bumped my car this coming from their own mouths !!!!!! honestly I want feedback from you guys otherwise I will take this further and make you guys known on every single social Media platform available.
Helpful (0)
|Replies (0)JK
Johannes K
1 reviews | Active since Oct 2021
13 Jan 2026, 10:54
Poor Management and Staff
Honestly if I could give no star I would , This place is probably the worst place that exists , on the 7th of January the trolly guys bumped my car as I was driving in at the back of Hyper (Banks side) I reported it to management who also went and looked at the damage on my car and asked that I send through my version and photos with quotes , I did what they asked and even got 2 quotes of wich one of them is more affordable , yet NO REPLY !!!!! I mean honestly what tipe of management are you , do you have no respect for peoples property that your trolly guys damaged... because they dont pay attention , actually this incident happened because the back guy pushing the trolleys was having his earphones in his ears and could not hear the others yell at him to stop pushing the trolleys and so they bumped my car this coming from their own mouths !!!!!! honestly I want feedback from you guys otherwise I will take this further and make you guys known on every single social Media platform available.
0
Replies (0)LB
Lucas B
1 reviews | Active since Feb 2024
2 Jan 2026, 12:44
Poor system and poor service with no communication
Rustenburg President hyper money market service is poor on the system installed by management is not usser friendly and it takes time to reconcile Management only likes to put blame on employees only not taking responsibility as well for the policy,s that are not justificable and unjust towards staff members on the group
Helpful (0)
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Lucas B
1 reviews | Active since Feb 2024
2 Jan 2026, 12:44
Poor system and poor service with no communication
Rustenburg President hyper money market service is poor on the system installed by management is not usser friendly and it takes time to reconcile Management only likes to put blame on employees only not taking responsibility as well for the policy,s that are not justificable and unjust towards staff members on the group
0
Replies (0)MM
Malebo M
1 reviews | Active since Jan 2023
13 Dec 2025, 22:55
Unacceptable Service and Refusal to Take Responsibility – President Hyper
On Black Friday, my mom purchased a TV from President Hyper, Krugersdorp. In-store, staff only switched the TV on briefly to show that it powered on. No proper inspection of the screen was done and no content was played. Once the TV was installed at home, we immediately noticed that the screen was cracked. We returned to the store as soon as possible to report the issue. Instead of receiving assistance, the manager was rude, dismissive, and completely unhelpful. We were told outright that the damage was “our fault” and that their return policy does not allow for an exchange. What is unacceptable is the complete lack of professionalism. There was no attempt to inspect the TV further, no empathy, no explanation of possible options, and no effort to help resolve the issue. The manager folded their arms and shut the conversation down, making it very clear that they were not interested in assisting us. This is not how customers should be treated, especially after making a significant purchase. Even if policies exist, basic customer service and respect are non-negotiable. President Hyper could have handled this situation far better by offering guidance or alternatives instead of immediately blaming the customer. I am extremely disappointed in the service received at this branch and expect President Hyper to address this matter seriously.
Helpful (0)
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Malebo M
1 reviews | Active since Jan 2023
13 Dec 2025, 22:55
Unacceptable Service and Refusal to Take Responsibility – President Hyper
On Black Friday, my mom purchased a TV from President Hyper, Krugersdorp. In-store, staff only switched the TV on briefly to show that it powered on. No proper inspection of the screen was done and no content was played. Once the TV was installed at home, we immediately noticed that the screen was cracked. We returned to the store as soon as possible to report the issue. Instead of receiving assistance, the manager was rude, dismissive, and completely unhelpful. We were told outright that the damage was “our fault” and that their return policy does not allow for an exchange. What is unacceptable is the complete lack of professionalism. There was no attempt to inspect the TV further, no empathy, no explanation of possible options, and no effort to help resolve the issue. The manager folded their arms and shut the conversation down, making it very clear that they were not interested in assisting us. This is not how customers should be treated, especially after making a significant purchase. Even if policies exist, basic customer service and respect are non-negotiable. President Hyper could have handled this situation far better by offering guidance or alternatives instead of immediately blaming the customer. I am extremely disappointed in the service received at this branch and expect President Hyper to address this matter seriously.
0
Replies (0)VB
Vicro B
1 reviews | Active since Sept 2018
4 Dec 2025, 13:32
President hyper. Vanderbijlpark. Eggs x 30. No stock after 1 day.
President hyper in Vanderbijlpark had their normal 2 weekly special, this time 30 eggs for R50-00, first day all sold out, I went back 3 times, no eggs. Their excuse, Supplier did not deliver. Not good enough excuse. Find a reliable supplier before the time.
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Vicro B
1 reviews | Active since Sept 2018
4 Dec 2025, 13:32
President hyper. Vanderbijlpark. Eggs x 30. No stock after 1 day.
President hyper in Vanderbijlpark had their normal 2 weekly special, this time 30 eggs for R50-00, first day all sold out, I went back 3 times, no eggs. Their excuse, Supplier did not deliver. Not good enough excuse. Find a reliable supplier before the time.
0
Replies (0)TK
LB
Lucas B
1 reviews | Active since Feb 2024
30 Nov 2025, 12:01
Poor communication and Poor customer service
I made e-wallet at Rustenburg hyper supermarket it was shown as it did go tru but after the day they called saying I needed to refind them We called the bank and bank deed confirmed in the reconciliation of credit but it has been fixed by thier side Even today President hyper did not call me to confirm of the payment or apologize for the inconvenience caused??
Helpful (0)
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Lucas B
1 reviews | Active since Feb 2024
30 Nov 2025, 12:01
Poor communication and Poor customer service
I made e-wallet at Rustenburg hyper supermarket it was shown as it did go tru but after the day they called saying I needed to refind them We called the bank and bank deed confirmed in the reconciliation of credit but it has been fixed by thier side Even today President hyper did not call me to confirm of the payment or apologize for the inconvenience caused??
0
Replies (0)