MK
Monica K
Active since Jun 2023
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Remove Me From Your Marketing Database
I am receiving repeated marketing messages from your business, despite never having opted in to any marketing communications. I have never been to Rustenburg, nor have I ever shopped at your store, as I am based in Cape Town. I do not understand how my personal details were obtained. I have already: Blocked the number, Called to request removal, and Sent an email asking to be removed from your marketing campaign. None of these attempts have resolved the issue. Please let me know how can I resolve this issue - it is sooo against the POPIA act
0 replies
2 months ago
How can Auto & General force Netstar on policyholders but not hold them accountable for support?
I, Antionette Potgieter, am raising this as a public complaint because my previous attempts via telephone and direct engagement have gone nowhere. Auto & General forces policyholders to use Netstar as a condition of insurance. This removes my freedom of choice as a customer, which in itself I can accept — but only if Auto & General then takes responsibility for ensuring that the forced supplier provides proper service and support. In my case, Netstar has installed their device incorrectly, which Toyota Groblersdal has confirmed is causing excessive battery drain in my vehicle. As a result of the ongoing and unnecessary battery depletion, my car battery has now been damaged and needs to be replaced. Despite this: Netstar is not responding to requests to correct their incorrect installation. Auto & General is distancing itself from the problem and not assisting, even though Netstar is their mandatory supplier. This leaves me in an unacceptable position: I am forced to use a supplier chosen by Auto & General, but when that supplier causes damage and fails to support the customer, Auto & General does not step in to protect the policyholder. This raises a serious question: How can Auto & General force a supplier onto policyholders, yet not hold that supplier accountable for proper installation, service standards, and customer support? As a paying customer, I expect Auto & General to: Intervene with Netstar to ensure the issue is corrected immediately. Take responsibility for enforcing service standards on suppliers they mandate. Assist with resolving the damage caused to my vehicle as a direct result of this arrangement. At this stage, I am not being difficult — I am simply asking for accountability and support from both the insurer and the supplier they force customers to use.
56 replies
2 months ago
Netstar incorrect installation damaging my battery – Auto & General not assisting
I, Antionette Potgieter) am lodging this complaint here because telephone calls to both Netstar and Auto & General have led nowhere, and I am getting no assistance despite this being an ongoing and costly issue for me. I purchased a Toyota Corolla Cross CR Hybrid in October 2024 and, as a condition of my insurance with Auto & General, I was forced to install a Netstar tracking device. Since the installation, I have experienced repeated battery problems. Toyota Groblersdal confirmed that the Netstar device has been installed incorrectly and that this incorrect installation is causing excessive battery drain. I was further informed that due to the repeated and unnecessary depletion of my car battery, the battery has now been damaged and needs to be replaced. Despite this being a direct result of Netstar’s incorrect installation: • Netstar is not responding to my requests to correct their mistake. • Auto & General does not want to come to my defence or assist in resolving a problem caused by a service provider they require me to use. I find this unacceptable. I am being forced to use Netstar as part of my insurance policy, yet I am left with the financial and practical consequences of their error, with no meaningful support from either party. What I am asking for: • Immediate correction of the Netstar installation. • Accountability for the incorrect installation. • Assistance with the replacement of the damaged battery. • Clear intervention from Auto & General with Netstar, as this service provider is mandatory under my policy. I hope that posting this publicly will finally result in proper action and resolution. Antoinette Potgieter (antwapotgieter@gmail.com)
336 replies
7 months ago
DStv Customer Service Nightmare
Terrible - unacceptable and no accountability. Took more than 7 hours to sort out a problem which they have caused
0 replies
10 months ago
Vodacom Customer Verification Process – Needs Improvement
I’d like to share my experience with Vodacom’s customer verification process. While I understand and fully support the importance of verifying identity for security purposes, I believe Vodacom’s current process is overly excessive. Each time I contact Vodacom, I’m required to answer a long series of personal questions — often far more than what should be necessary to confirm my identity. It feels intrusive and repetitive, especially when many of the questions could easily be replaced with smarter, more efficient verification steps. Surely, verification could be achieved with 3–4 well-structured, secure questions rather than requiring so much private information every single time. In an era where customer service should be evolving with smarter digital tools and more intuitive experiences, this process feels outdated and frustrating. I hope Vodacom takes this feedback seriously and considers streamlining their verification methods — ensuring both security and customer respect are maintained.
106 replies
34 months ago
Vodacom Terrible Service
I was contacted in October by a consultant from Vodacom re night time data that has not been used and he requested to convert it to day time data for a minimal fee. I was astounded by the gesture because I wasn’t even aware that I had night time data and the fact that Vodacom was “concerned” that I’m “wasting” data and money. I haven’t received any notification further on and in December 2022 I realized that I can’t make a call to by brother in Australia. I tried calling Vodacom but was on the line for 15 min without any assistance. In January 2023 I called only to find out that my contract has been changed from Vodacom VIP Red to a Top-up, which I authorised and the more I explained that I would have been stupid to change my contract the person on the other end said that she couldn’t assist and transferred me to Sales/Contracts. I was informed that they will investigate and will get back to me. In February I tried again with no positive outcome. It is now the end June and still nothing sorted with my account, and I can still not make any international calls and every time I tried to sort it out Vodacom will need to investigate and get back to me. I haven’t authorised this and yet I’m struggling to get my contract changed back to VIP Red. There is no email to log a formal complaint and I’m paying monthly for a Top-up which I haven’t signed up for!!!!
166 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)