Presidential Hotline is so cold it's basically dead

If I could give zero stars I would.

What is going on with our government redress channels? I have been sending emails upon emails to the presidential hotline without any confirmation for weeks now.

Maybe SOMEONE there will read this review and, I dunno, do their JOB at the hotline, so here's my complaint YET AGAIN set out in detail:

Ray Nkonyeni Local Municipality (Margate Licensing Office) for maladministration and incorrect application of the National Road Traffic Regulations. I really hope this complaint gets referred to a higher delegated authority and not simply trinkled down to the Margate Licensing office to attend to as they clearly have total disregard to National Road Traffic Regulations. Please refer to the trail mail as well.

My complaint in short is as follows; 1) Misleading information provided / misapplication of the Regulations 2) Refusal by Steven Goldsmith (Manager MLB & DLTC Ray Nkonyeni Municipality) to admit the said misapplication of the Regulations. 3) Margate licensing office applying bogus additional fees which is not allowed by said regulation.

I renewed my motor vehicle licence on 23 January 2026, while the existing licence disc was still valid until end February 2026. Despite this, the licensing office issued a new licence disc valid only until 31 December 2026, providing 11 months’ validity; stating that the new disc is valid from the beginning of January 2026. A licence can't be valid three weeks BEFORE it is issued (refer to the following paragraph).

Regulation 26(2) of the National Road Traffic Regulations explicitly provides that where a licence is renewed before expiry, the new licence period must be calculated from the first day of the month following the expiry of the current licence. In my case, the correct validity period should therefore be 1 March 2026 to 28 February 2027 (12 months).

The municipality contends that because I relocated from the Western Cape to KwaZulu-Natal and the licence mark HAD to changed according to them to renew the license in KZN, the expiry date “had to change” (as set out in the trail mail). This position is inconsistent with Regulation 32, which states that relocation does not override the licensing procedure contemplated in Regulation 26. This appears to be an internal administrative/system handling method, not a legal basis in the Regulations and is thus irregular and possibly *******. If they actually app**** Reg. 26(1) (issue-month rule) instead of the mandatory Reg. 26(2) for early renewals, that would be a misapplication of the Regulations.

Furthermore, their internal protocols does not null-and-void any Act or Regulation of the country, and failure to adhere to any Act or Regulation which supersedes internal protocols is an ******* act.

Furthermore, I paid the amount demanded by the licensing official and was not informed of any additional fee required to preserve the full 12-month validity. The municipality now insists that I must pay an additional amount (in addition to what I was told to pay initially) to "correct the expiry date", despite the error arising from their own misapplication of the Regulations. There is no provision in the National Road Traffic Regulations that authorises issuing a licence disc for only 11 months where the owner renewed before the old disc expired, and there is no regulation that allows the licensing authority to charge an extra fee to “buy” the 12th month that the Regulations prescribe. The relevant Regulations require a 12-month period and a pro-rata fee credit — not an “11 months + pay extra for the 12th” arrangement.

The municipality has refused to correct the licence disc or accept responsibility for this oversight, causing financial and administrative prejudice to me and constituting a breach of the Batho Pele principles.

Relief sought: Correction of the licence expiry date to end February 2027 without additional bogus "fees", and/or a lawful review of the transaction in question and the misapplication of the Regulations which seems prevalent at this office, and appropriate redress.