Poor service on another level

The owner takes forever to get back to you and in most cases just ignores you and also now after it is installed 7 weeks later then the one shelve is too low on the bed and she does not respond on how it can be fixed, also after arranging delivery they did not pitch up and I had to reschedule and work my day around them to get it on another day in the evening which is very poor as she does not communicate at all it take in your calls.