Prestige Metering Services
2|24 reviews
zC
zamaDUNGE C
1 reviews | Active since Member
18 Feb 2026, 09:31
payment made but not power
I had my electricity cut off , which is was meant to be paid by my landlord yesterday, after a long back and forth,I was advised to make payment for my electricity to be connected. I also sent the proof of payment to prestige and requested for the power to be reconnected. Then they was that will have to wait for the payment to reflect before they can reconnect my power in my apartment. which could take a 3 business days for it to show. I was ill advised by the consultant because my understanding it that when the payment is made then they will reconnect my power.
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Replies (159)Prestige Metering Services's replyOfficial
18 Feb 2026, 10:06 Good day,
Thank you for your feedback. We would like to clarify that, as per company policy, we can only reconnect electricity once payment has fully reflected in our bank account. Proof of payment cannot be accepted in place of cleared funds. The tenant is not our direct client—the account is in the owner’s name, and the owner had not settled the outstanding balance. Once the payment reflects, the service will be reconnected, which should be tomorrow if the payment was made today. Any arrangements between the owner and tenant are outside our control and need to be addressed directly between them.
We appreciate your understanding.
Kind regards,
Prestige Metering Services
Thank you for your feedback. We would like to clarify that, as per company policy, we can only reconnect electricity once payment has fully reflected in our bank account. Proof of payment cannot be accepted in place of cleared funds. The tenant is not our direct client—the account is in the owner’s name, and the owner had not settled the outstanding balance. Once the payment reflects, the service will be reconnected, which should be tomorrow if the payment was made today. Any arrangements between the owner and tenant are outside our control and need to be addressed directly between them.
We appreciate your understanding.
Kind regards,
Prestige Metering Services
Best regards,
Prestige Metering Services's reply18 Feb 2026, 10:06
Official
Good day,
Thank you for your feedback. We would like to clarify that, as per company policy, we can only reconnect electricity once payment has fully reflected in our bank account. Proof of payment cannot be accepted in place of cleared funds. The tenant is not our direct client—the account is in the owner’s name, and the owner had not settled the outstanding balance. Once the payment reflects, the service will be reconnected, which should be tomorrow if the payment was made today. Any arrangements between the owner and tenant are outside our control and need to be addressed directly between them.
We appreciate your understanding.
Kind regards,
Prestige Metering Services
Thank you for your feedback. We would like to clarify that, as per company policy, we can only reconnect electricity once payment has fully reflected in our bank account. Proof of payment cannot be accepted in place of cleared funds. The tenant is not our direct client—the account is in the owner’s name, and the owner had not settled the outstanding balance. Once the payment reflects, the service will be reconnected, which should be tomorrow if the payment was made today. Any arrangements between the owner and tenant are outside our control and need to be addressed directly between them.
We appreciate your understanding.
Kind regards,
Prestige Metering Services
Best regards,
zC
zamaDUNGE C's updateReviewer Update
18 Feb 2026, 11:19tell ME why I was never advised by your company about 24 hours before disconnection, so that something be done before had. I AM THE ONE SETTING IN THE DARK WHEN YOU HAVE RECEIVED MY PAYMENT AS A TENANT WHO IS NOT EVEN RESPONSIBLE FOR YOUR ACCOUNT. I AM NOT MEANT TO EVEN PAY FOR THIS BILL BUT I HAVE DONE THE BEST I CAN AND THAT WANT TO LET ME ABOUT COMPANY POLICY AT MY EXPENSE . POOR CUSTOMER SERVICE AT THE CUSTOMER EXPENSE!
zC
zamaDUNGE C's update18 Feb 2026, 11:19
Reviewer Update
tell ME why I was never advised by your company about 24 hours before disconnection, so that something be done before had. I AM THE ONE SETTING IN THE DARK WHEN YOU HAVE RECEIVED MY PAYMENT AS A TENANT WHO IS NOT EVEN RESPONSIBLE FOR YOUR ACCOUNT. I AM NOT MEANT TO EVEN PAY FOR THIS BILL BUT I HAVE DONE THE BEST I CAN AND THAT WANT TO LET ME ABOUT COMPANY POLICY AT MY EXPENSE . POOR CUSTOMER SERVICE AT THE CUSTOMER EXPENSE!
Prestige Metering Services's replyOfficial
18 Feb 2026, 12:15Good day,
As advised, the property owner is our client, and all correspondence, including invoices and pre-termination notices, is sent directly to them. Kindly liaise with your landlord regarding why this was not communicated to you, as our agreement permits us to correspond only with the account holder.
As advised, the property owner is our client, and all correspondence, including invoices and pre-termination notices, is sent directly to them. Kindly liaise with your landlord regarding why this was not communicated to you, as our agreement permits us to correspond only with the account holder.
Best regards,
Prestige Metering Services's reply18 Feb 2026, 12:15
Official
Good day,
As advised, the property owner is our client, and all correspondence, including invoices and pre-termination notices, is sent directly to them. Kindly liaise with your landlord regarding why this was not communicated to you, as our agreement permits us to correspond only with the account holder.
As advised, the property owner is our client, and all correspondence, including invoices and pre-termination notices, is sent directly to them. Kindly liaise with your landlord regarding why this was not communicated to you, as our agreement permits us to correspond only with the account holder.
Best regards,