Prestige Metering Services
2|24 reviews
AN
Amantha N
1 reviews | Active since Member
04 Mar 2025, 07:49
Prepaid not installed as per clints specifications
I app**** on the 25/2/2025 to convert from billing electricity to prepaid and gave the company a week to convert. Today I received an email sent to the incorrect address on Friday that they can only install on the 13th March. Yet heir form asks what date does the client want the installation.
See my response theI submitted my application on February 25, 2025, to switch from billing electricity to prepaid, allowing the company one week for the conversion. Today, I received an email—sent to the wrong address on Friday—informing me that the installation can only be scheduled for March 13. This is unacceptable, especially since their form clearly asks for the client’s preferred installation date. I expect this issue to be addressed promptly.I submitted my application on February 25, 2025, to switch from billing electricity to prepaid, allowing the company one week for the conversion. Today, I received an email—sent to the wrong address on Friday—informing me that the installation can only be scheduled for March 13. This is unacceptable, especially since their form clearly asks for the client’s preferred installation date. I expect this issue to be addressed promptly.
I don't understand why I have to wait until my new electricity bill arrives for the installation. On your form, you asked when I, as the client, would like the installation to take place, but ultimately, it seems to be up to Prestige to decide.
I am extremely dissatisfied with your service. I have expressed that I cannot afford the substantial monthly charges, yet you still dictate when I should convert. This is frustrating; it feels like your system only caters to your needs, not to those of the client. What kind of service is this?
Please expedite the installation. I refuse to leave the situation as it is.
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Replies (53)Prestige Metering Services's replyOfficial
13 Mar 2025, 09:02At Prestige, we strive to accommodate our clients within our capacity while adhering to operational requirements and constraints. The conversion to prepaid electricity involves multiple steps, including scheduling qualified technicians and ensuring all regulatory and safety standards are met. Due to these factors, the earliest available installation date was set for 13 March 2025. While our form does ask for the preferred installation date to understand our clients' needs, scheduling is influenced by various operational constraints.Our company has considered your concerns and will, with immediate effect, amend our prepaid installation protocols to avoid any future reoccurrences. We are committed to improving our processes and ensuring a smoother experience for our clients.
Best regards,
Prestige Metering Services's reply13 Mar 2025, 09:02
Official
At Prestige, we strive to accommodate our clients within our capacity while adhering to operational requirements and constraints. The conversion to prepaid electricity involves multiple steps, including scheduling qualified technicians and ensuring all regulatory and safety standards are met. Due to these factors, the earliest available installation date was set for 13 March 2025. While our form does ask for the preferred installation date to understand our clients' needs, scheduling is influenced by various operational constraints.Our company has considered your concerns and will, with immediate effect, amend our prepaid installation protocols to avoid any future reoccurrences. We are committed to improving our processes and ensuring a smoother experience for our clients.
Best regards,