AN
Amantha N
Active since Oct 2020
3
Reviews
0
Industries
Reviews
3 reviews14 months ago
Prepaid not installed as per clints specifications
I app**** on the 25/2/2025 to convert from billing electricity to prepaid and gave the company a week to convert. Today I received an email sent to the incorrect address on Friday that they can only install on the 13th March. Yet heir form asks what date does the client want the installation. See my response theI submitted my application on February 25, 2025, to switch from billing electricity to prepaid, allowing the company one week for the conversion. Today, I received an email—sent to the wrong address on Friday—informing me that the installation can only be scheduled for March 13. This is unacceptable, especially since their form clearly asks for the client’s preferred installation date. I expect this issue to be addressed promptly.I submitted my application on February 25, 2025, to switch from billing electricity to prepaid, allowing the company one week for the conversion. Today, I received an email—sent to the wrong address on Friday—informing me that the installation can only be scheduled for March 13. This is unacceptable, especially since their form clearly asks for the client’s preferred installation date. I expect this issue to be addressed promptly. I don't understand why I have to wait until my new electricity bill arrives for the installation. On your form, you asked when I, as the client, would like the installation to take place, but ultimately, it seems to be up to Prestige to decide. I am extremely dissatisfied with your service. I have expressed that I cannot afford the substantial monthly charges, yet you still dictate when I should convert. This is frustrating; it feels like your system only caters to your needs, not to those of the client. What kind of service is this? Please expedite the installation. I refuse to leave the situation as it is.
53 replies
54 months ago
Stroke Patient harassed with Final Notice to appear in court
On the 25th of Feb 2021, my husband had his 2nd stroke. Unitas hospital was the closest to attend to his emergency. I was and still am very grateful that he was attended to. My husband lost his job after the first stroke on the 22nd of January 2021. I have applied for a disability grant for him. and with this, we pay his bills. Arrangements to pay R50 each towards 6 medical bills per month are in progress. Each month DR GOUWS SERFONTEIN VENTER & ASS SENDS REMINDERS, EVEN AFTER PAYING THE R50 TOWARDS THE BILL OF R1400 TODAY, they have sent a final notice with the intention to proceed in COURT, YES IN COURT. Fascinating as their email content states "if you have made arrangements ignore the message. Personally, there is no regard for a man is who paralyzed, affected by the stroke on the right side, cannot find work, as no employer will take the risk. Then the Doctors want to drain blood out of a stone. My family has hit rock bottom, lost everything and there is no income except SASSA grant. If R50 is not good enough then I don't know what is!!! How many other patients are being treated as if they are not human, I would like to know? Dr Gouws and his finance team should be more sensitive towards patients that are paralysed and cannot find work, An arrangement has been made. This will definitely make my husband ill, AGAIN. No private hospital can turn away an emergency patient, so when we make an arrangement, please refrain from sending notices that my husband will go to court. This does not improve his health but weakens him. Please be careful.
0 replies
67 months ago
Chynell Klopper - UFO Head Office - World Class Service
After much struggle with the couch purchases and back and forth with calling the branch to resolve my query. On the 1/10/2020, I was amazed to receive a whatts app message. Chynell Klopper sends a personal message, requesting my bank details. She stated that the manager required it urgently to finalise my refund. I was amazed, and inspired, to find that there are still employees that go the extra mile for their customers. My refund was paid timeously, as promised, and for this I would like to extend my gratitude to Chynell at UFO Head office, for her exemplary service. You are a STAR dear, you exceeded client expectations, and you should be commended for your excellent service. With gratitude A happy customer, Amantha & Thomas Naidoo
53 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)