DG
Dr Gouws Serfontein Venter & Associates INC
Unclaimed Business
DG
Dr Gouws Serfontein Venter & Associates INC
Unclaimed Business
0 Reviews (last 12 months)
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Ranking
#14
in Health & Medical
NPS Score
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Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
Share Your ExperienceNB
Nicorique B
1 reviews | Active since Jan 2020
23 Jan 2025, 09:55
Bad practice
I took my daughter, Alnique Bandat, to Unitas emergency services around 13h30 on 20 January 2025. We got there and was approached by a Dr Practice Name: Dr Gouws Serfontein Venter & Ass Inc - Unitas Hospital. From the start the Dr came off as inpatient and rude. He asked us what the problem was, and I started to explain. My daughter started getting sick on Wednesday, 15 January 2025. She was vomiting and complained of pain in her gut area. Thursday, 16 January 2025, she didn’t want to eat because she still had pain and felt nauseous. She eventually ate and just a few minutes later started vomiting again and was in a lot of pain. The vomiting didn’t stop, and the pain became excruciating. Friday morning, 17 Jan, around 1am, I found her passed out on the bathroom floor. I woke her up and told her to go to bed but she could hardly walk as the pain was so severe. I had to almost carry her back to bed. She continued vomiting but I gave her a bucket so that she wouldn’t need to run to the bathroom. Friday morning at around 09h00 I took her to Medicross at Saxby in Centurion, where we consulted by a Dr. She looked at my daughter and explained that this might not be a stomach virus and because of her, Alnique’s, severe pain she suspects that it’s her Appendix. She also told me that if the pain and vomiting doesn’t get better, I need to take her to the Emergency Unit as if that would then most likely be her Appendix. By Sunday, 19 January 2025, during the course of the day she started feeling sick again. Monday, 20 January, I took her to Unitas Emergency ward where we were consulted by a Dr, The Dr, as I explained, was impatient and as I was talking, he kept interrupting me by cutting me of mid-sentence with another question. He made it very clear that he doesn’t want to talk to me, he wants to talk to my daughter. My daughter is very shy and has ADHD and doesn’t want to talk to people. She gets nervous and can sometimes leave out crucial information hence one of the reasons for her being home schooled. The Dr informed me that he will put her on a drip to stop the vomiting and pain. She was then taken for a scan where the results came back that she’s constipated. I was very upset about this result as I’m her mother and I know my child. She has Celiac Disease and I’m used to her struggling with constipation issues. I have a ******* colon, so we have adapted our live style and diet accordingly, to avoid constipation and gut problems. I asked to speak to the Dr because for me it didn’t make sense that constipation would end up with her passed out on the bathroom floor. We eat healthy and exercise regularly. I make sure that both of us eat a diet with a lot of fibre and water, to avoid constipation. The Dr came back to her bed and I expressed my confusion and, at that point, anger because the Dr decided to release her.! I got so upset that I said ‘I don’t accept this result because it doesn’t ****ing make sense’ and then this Dr immediately started attacking me saying “O look how quickly your attitude change!!! He was very rude and insulting. I have every right to be angry, and saying a cuss word has never been against the law. I made it clear that I no longer wanted to speak to him, but he continued to attack me verbally. He is extremely unprofessional, and I don’t even want to start at his complete lack of ‘bedside manner’ This is not a good Dr. He is the type of Dr that gives other good Drs a bad reputation. He was clearly not really in the mood to help us, because there were more things he could have done, but instead he laughed at our situation and then told us that we can go home. If the diagnoses were constipation, that’s fine, I will accept that but only if he actually did his job to make 100% sure that, that was the diagnosis. My Appendix acted up when I was 10yrs old. Everything that happened to my daughter, happened to me. My mother also found me passed out in the hallway, because I was in so much pain I couldn’t get to my room. I was rushed to hospital where the Drs also did scans and blood work and found me constipated, but instead of just sending me home, they wanted to make 100% sure. I was giving an enema and when my colon was cleaned-out, they did some more scans and then realised that my Appendix needs to be removed ASAP. I was operated on a few minutes after the scans. This Dr is rude, arrogant and entitled. He should have done more. He should have done his job.
Helpful (0)
|Replies (0)NB
Nicorique B
1 reviews | Active since Jan 2020
23 Jan 2025, 09:55
Bad practice
I took my daughter, Alnique Bandat, to Unitas emergency services around 13h30 on 20 January 2025. We got there and was approached by a Dr Practice Name: Dr Gouws Serfontein Venter & Ass Inc - Unitas Hospital. From the start the Dr came off as inpatient and rude. He asked us what the problem was, and I started to explain. My daughter started getting sick on Wednesday, 15 January 2025. She was vomiting and complained of pain in her gut area. Thursday, 16 January 2025, she didn’t want to eat because she still had pain and felt nauseous. She eventually ate and just a few minutes later started vomiting again and was in a lot of pain. The vomiting didn’t stop, and the pain became excruciating. Friday morning, 17 Jan, around 1am, I found her passed out on the bathroom floor. I woke her up and told her to go to bed but she could hardly walk as the pain was so severe. I had to almost carry her back to bed. She continued vomiting but I gave her a bucket so that she wouldn’t need to run to the bathroom. Friday morning at around 09h00 I took her to Medicross at Saxby in Centurion, where we consulted by a Dr. She looked at my daughter and explained that this might not be a stomach virus and because of her, Alnique’s, severe pain she suspects that it’s her Appendix. She also told me that if the pain and vomiting doesn’t get better, I need to take her to the Emergency Unit as if that would then most likely be her Appendix. By Sunday, 19 January 2025, during the course of the day she started feeling sick again. Monday, 20 January, I took her to Unitas Emergency ward where we were consulted by a Dr, The Dr, as I explained, was impatient and as I was talking, he kept interrupting me by cutting me of mid-sentence with another question. He made it very clear that he doesn’t want to talk to me, he wants to talk to my daughter. My daughter is very shy and has ADHD and doesn’t want to talk to people. She gets nervous and can sometimes leave out crucial information hence one of the reasons for her being home schooled. The Dr informed me that he will put her on a drip to stop the vomiting and pain. She was then taken for a scan where the results came back that she’s constipated. I was very upset about this result as I’m her mother and I know my child. She has Celiac Disease and I’m used to her struggling with constipation issues. I have a ******* colon, so we have adapted our live style and diet accordingly, to avoid constipation and gut problems. I asked to speak to the Dr because for me it didn’t make sense that constipation would end up with her passed out on the bathroom floor. We eat healthy and exercise regularly. I make sure that both of us eat a diet with a lot of fibre and water, to avoid constipation. The Dr came back to her bed and I expressed my confusion and, at that point, anger because the Dr decided to release her.! I got so upset that I said ‘I don’t accept this result because it doesn’t ****ing make sense’ and then this Dr immediately started attacking me saying “O look how quickly your attitude change!!! He was very rude and insulting. I have every right to be angry, and saying a cuss word has never been against the law. I made it clear that I no longer wanted to speak to him, but he continued to attack me verbally. He is extremely unprofessional, and I don’t even want to start at his complete lack of ‘bedside manner’ This is not a good Dr. He is the type of Dr that gives other good Drs a bad reputation. He was clearly not really in the mood to help us, because there were more things he could have done, but instead he laughed at our situation and then told us that we can go home. If the diagnoses were constipation, that’s fine, I will accept that but only if he actually did his job to make 100% sure that, that was the diagnosis. My Appendix acted up when I was 10yrs old. Everything that happened to my daughter, happened to me. My mother also found me passed out in the hallway, because I was in so much pain I couldn’t get to my room. I was rushed to hospital where the Drs also did scans and blood work and found me constipated, but instead of just sending me home, they wanted to make 100% sure. I was giving an enema and when my colon was cleaned-out, they did some more scans and then realised that my Appendix needs to be removed ASAP. I was operated on a few minutes after the scans. This Dr is rude, arrogant and entitled. He should have done more. He should have done his job.
0
Replies (0)AJ
Andre J
1 reviews | Active since Jan 2020
9 Jan 2025, 07:17
Excessive Consultaion Fees
This "General Practitioner" is charging ridiculous amounts for consultation fees just because they are located in the emergency rooms, but during normal office hours. We went there because our home GP was fully booked. Then you have to pay the hospital account over and above. Avoid them at all costs as I will not go there again.
Helpful (0)
|Replies (0)AJ
Andre J
1 reviews | Active since Jan 2020
9 Jan 2025, 07:17
Excessive Consultaion Fees
This "General Practitioner" is charging ridiculous amounts for consultation fees just because they are located in the emergency rooms, but during normal office hours. We went there because our home GP was fully booked. Then you have to pay the hospital account over and above. Avoid them at all costs as I will not go there again.
0
Replies (0)kN
karen N
1 reviews | Active since Jan 2020
12 Jul 2024, 10:49
Thank you Unitas Emergency Department
Hi. I just want to say a big thank you to all the staff at the Emergency Department. With a very busy boy, we have had several unexpected visits to Emergency Departments, but never have we experienced the professionalism, care and love as we have from the Dr, nurses and admin staff... Thank you for a very pleasant experience
Helpful (0)
|Replies (0)kN
karen N
1 reviews | Active since Jan 2020
12 Jul 2024, 10:49
Thank you Unitas Emergency Department
Hi. I just want to say a big thank you to all the staff at the Emergency Department. With a very busy boy, we have had several unexpected visits to Emergency Departments, but never have we experienced the professionalism, care and love as we have from the Dr, nurses and admin staff... Thank you for a very pleasant experience
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Replies (0)EC
GC
Gail C
1 reviews | Active since Jan 2020
12 Jul 2024, 10:25
Wonderful experience
Never in ones wildest dream do you expect to land up in an Emergency Department. Let alone at 3am in the morning. My life came to a standstill when i started experiencing severe chest pain in the early hours of the morning. I live alone and the friendly and efficient service from the EMS, to the thorough and compassionate care of the Casualty staff, immediately made me feel at ease. Not for one second did i doubt whether was in capable hands or not. The Drs were professional and took the time to explain every procedure and the need for the procedure. I would like to thank you from the bottom of my heart for making the worst and most frightening day of my life not so bad.
Helpful (0)
|Replies (0)GC
Gail C
1 reviews | Active since Jan 2020
12 Jul 2024, 10:25
Wonderful experience
Never in ones wildest dream do you expect to land up in an Emergency Department. Let alone at 3am in the morning. My life came to a standstill when i started experiencing severe chest pain in the early hours of the morning. I live alone and the friendly and efficient service from the EMS, to the thorough and compassionate care of the Casualty staff, immediately made me feel at ease. Not for one second did i doubt whether was in capable hands or not. The Drs were professional and took the time to explain every procedure and the need for the procedure. I would like to thank you from the bottom of my heart for making the worst and most frightening day of my life not so bad.
0
Replies (0)VB
Veryn B
1 reviews | Active since Jan 2020
19 Feb 2024, 12:41
Never Again
What I find truly and utterly distasteful is the fact that: 1. I am being charged by them to ask to fill out a PMB to try and get them paid 2. They're able to send me emails to demand payment from me and not actually read their mails to actually assist me 3. My sons mother and I had to wait close to two hours just to be sent to get a CT done, maybe even longer just to get someone's assistance - He had a head fracture and it could have gotten so much worse I shouldn't have to pay MORE in order to help get them paid as a customer looking for medical assistance for my son. I do not have the funds to fork out which is why I am doing my best to make a plan with them so that they get their money, Dr Burger Radiology gets their money for the CT scans and everyone is happy. I have been back and forth with the medical aid and my broker for a good amount of time now to help with payment and all I ask is that they just get back to me with what I have requested and help me so that I can get them paid.
Helpful (0)
|Replies (0)VB
Veryn B
1 reviews | Active since Jan 2020
19 Feb 2024, 12:41
Never Again
What I find truly and utterly distasteful is the fact that: 1. I am being charged by them to ask to fill out a PMB to try and get them paid 2. They're able to send me emails to demand payment from me and not actually read their mails to actually assist me 3. My sons mother and I had to wait close to two hours just to be sent to get a CT done, maybe even longer just to get someone's assistance - He had a head fracture and it could have gotten so much worse I shouldn't have to pay MORE in order to help get them paid as a customer looking for medical assistance for my son. I do not have the funds to fork out which is why I am doing my best to make a plan with them so that they get their money, Dr Burger Radiology gets their money for the CT scans and everyone is happy. I have been back and forth with the medical aid and my broker for a good amount of time now to help with payment and all I ask is that they just get back to me with what I have requested and help me so that I can get them paid.
0
Replies (0)RS
Richelle S
1 reviews | Active since Jan 2020
6 Sept 2023, 06:34
ROWAN JOHN GLANVILL
I queried the amount payable "for services rendered" which nothing was rendered, hand on heart. "Dr." Glanvill had this to say because I voiced my concerns and opinions towards the "attending doctor, Inge De Jongh", she NEVER ONCE ATTENDED TO ME, we have evidence. Glanvill's response - "To receive a complaint form yourself after you were cared for with shameful remarks, places one with a question to suggest that you are unwilling to be helped. By purposefully degrading those that are there to assist you..." and the belittling continues. I will expose you, for the ***** that you are. How dare you make even pen something like this on paper. You sad sorry human. Your day will come. Doctor is not what you are, you are despicable, disgusting and utter unprofessional.
Helpful (0)
|Replies (0)RS
Richelle S
1 reviews | Active since Jan 2020
6 Sept 2023, 06:34
ROWAN JOHN GLANVILL
I queried the amount payable "for services rendered" which nothing was rendered, hand on heart. "Dr." Glanvill had this to say because I voiced my concerns and opinions towards the "attending doctor, Inge De Jongh", she NEVER ONCE ATTENDED TO ME, we have evidence. Glanvill's response - "To receive a complaint form yourself after you were cared for with shameful remarks, places one with a question to suggest that you are unwilling to be helped. By purposefully degrading those that are there to assist you..." and the belittling continues. I will expose you, for the ***** that you are. How dare you make even pen something like this on paper. You sad sorry human. Your day will come. Doctor is not what you are, you are despicable, disgusting and utter unprofessional.
0
Replies (0)CM
Carol-Ann Martins
1 reviews | Active since Jan 2020
20 Jul 2022, 07:02
Shocking Service & Collection
My mom fell ill in April 2022. On the 13 July 2022 I received a call from my mom stating that this practice sent her a message and were claiming she owes them over R2000. Since April to date, no-one has bothered to contact her, check her admission details (which were wrong even though forms were completed), and I can go on. Now 4 months later my mom who is a pensioner, has to find the outstanding amount. Not at any stage was this account sent to her either. They also charge four times more than the prescribed medical aid tariffs. Warning to everyone that makes use of the Unitas Emergency Services, ensure you receive an account before you get transferred to the main hospital or you in for legal action.
Helpful (0)
|Replies (0)CM
Carol-Ann Martins
1 reviews | Active since Jan 2020
20 Jul 2022, 07:02
Shocking Service & Collection
My mom fell ill in April 2022. On the 13 July 2022 I received a call from my mom stating that this practice sent her a message and were claiming she owes them over R2000. Since April to date, no-one has bothered to contact her, check her admission details (which were wrong even though forms were completed), and I can go on. Now 4 months later my mom who is a pensioner, has to find the outstanding amount. Not at any stage was this account sent to her either. They also charge four times more than the prescribed medical aid tariffs. Warning to everyone that makes use of the Unitas Emergency Services, ensure you receive an account before you get transferred to the main hospital or you in for legal action.
0
Replies (0)