Prestige Baby and Kids Acaademy Umhlanga

<p>In November 2016 I relocated from JHB to Durban. My son attended a beautiful school called Prestige Baby Alberton. We loved it, it was the school that stole our hearts at first sight due to the professional nature of the owner and the principle. They were all so loving and the environment was healthy, clean and tidy at all times. We could walk in with our fingerprint accesss at any time. </p> <p>So, without hesitation we transferred our son to Prestige Umhlanga. However this franchise was completely different. My son started in a certain teachers class who he said he liked, however he cried almost every morning; I assumed he was just settling in (he started Mid November toget a feel for it before they closed) and when they reopened we thought he would become settled faster, since it was no longer new. However they assigned the principal to teach his class, preschool, and she was not suited for the position clearly because the kids did not like her and she did not want to teach anymore so they gave this class back the 1st teacher they had in 2016. SO much change for the little ones, Anyway, my son constantly complained about being hungry, so I started sending healthy snacks as per the schools guidlines; something I NEVER did in JHB. He however then complained they would not follow them to the toilets to help them, and my son was constantly crying about this as he was left unnacompanied in the school toilet. He cannot wipe him bottom clean on his own, he is only a preschooler. They go to the toilet barefoot, parents have no access to the camera's; always some excuse or the other; no fingerprint access for the parents. My son came home so hungry from school the one day (the day I decided enough was enough) that he cried for 2 hours traumatised; We also called the school principal who made every excuse under the son for her school and her staff; then she refused to refund us saying that we had to give a terms notice. Under normal circumstances yes, but not under duress; which is what my son's situaion was. The Franchise Owner (of all the franchises) was copied on the mails and ignored everything, which is very sad. I would urge you to please check out other schools before considering enrolling your child in this school or the other 2 that she is opening in the north (Umhlanga/Mount Edgecombe) They also do not have access to fresh air and proper out door play areas, my son has gained 2 kgs in 3 weeks at the new school, he does not cry every morning and he is now a happy child.</p>