Poor and pathetic service from the Santam Insurance Division at Pretorium Trust

I have reported my insurance claim with the Santam Insurance Division at Pretorium Trust on 11 March 2024 (claim number 300874739). I was then requested to obtain a quote for the 2 broken windows after a hail storm. I submitted the requested quote on 15 March 2024. I continuesly followed up and the claim was finally approved on 25 March 2024. Up to date no payment has been recieved after recieving a lot of empty promises made by the Santam Insurance Division at Pretorium Trust. I regard this as poor and pathetic service to say the least! It is raining again and I am still not able to repair the broken windows and it is a security risk!