SS
Susan S
Active since Dec 2018
6
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0
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Reviews
6 reviews21 months ago
STILL NO RESPONSE FROM WESTVAAL MENLYN!!
If could give a zero rating, I would have done that. Almost a week after my review Westvaal Menlyn have note even responded. Thus, lets try again!! We bought a Mazda BT50 from the Westvaal Menlyn garage in December 2023. We had a few issues but just left it, but after the recent two incidents I can't ignore it a day longer. The course of events is as follows: 1. When the vehicle was to be delivered on the arranged date we drove to town (which is an hour's drive) and we buy cars had to collect our old vehicle just to find out hours later the salesperson (Gastai Morudu) did not leave Pretoria. So, we had to drive again the next day! And deliver the old vehicle to a different town. 2. The service booklet and spare keys were not in the Vehicle. It was sent some time later by Pudo. Note only a new empty service book was received. We did buy the bakkie with a confirmed service record. 3. I had a flat tyre. While changing it on a deserted road with no signal I could not let the spare tyre down because the back slinger part of the extension to lower the tire was not there. I luckily had a nr 12 spanner which I used at the back of to turn the slinger to lower the tire. I immediately informed the salesperson. Till today I still have not received that part from him. 4. Before the vehicle was bought, we declined the extended service plan because the Salesperson assured us (I do have the messages as proof) that we still have the balance of the plan. He confirmed that the balance of the service plan is 5years or 90 000km. I wanted to make an appointment for the service due, just to be told the service plan expired in 2022!!!! It was only a 2-year plan! OMW how did he not know that! I now must pay out of my own pocket after being misled! 5. This one is even worse than nr 4. I normally do the wheel alignment every 15000km. For some time, the left wheel looked as if it was leaning inwards, but I thought I was imagining it. Well, I did make an appointment for alignment just to be told that the left upper control arm and rack end is faulty. I had to order the part from Mazda and had it delivered (cost R2700). After hours with appointment nr 2, the alignment can't be corrected (another R950). The bolt that connects the upper control arm was bent. Even after the parts were replaced, the wheel alignment couldn't be corrected to specs. The camber is more than 1 degree out of specs. The official responsible for setting the wheel alignment informed me that for the kms on the bakkie that arm was in such a bad state. They suspect that it has been in an accident and that the chassis might have damaged. How is this possible?? I was assured that according to the advert the bakkie was in such good condition. This is totally unacceptable, and I assist that West Vaal should be held accountable. I tried to contact the Pre-owned sales manager via e-mail but was only referred by Theresa Bentley to a JJ Jacobs. I am still waiting for feedback. Is this the kind of service that Westvaal Menly offers?? Regards Jo-Anne de Beer Please note that I only have Wi-Fi and therefore can only receive a WhatsApp or email.
0 replies
21 months ago
Poor and pathetic service from Westvaal Menlyn
We bought a Mazda BT50 from the Westvaal Menlyn garage in December 2023. We had a few issues but just left it, but after the recent two incidents I can't ignore it a day longer. The course of events is as follows: 1. When the vehicle was to be delivered on the arranged date we drove to town (which is an hour's drive) and we buy cars had to collect our old vehicle just to find out hours later the salesperson (Gastai Morudu) did not leave Pretoria. So, we had to drive again the next day! And deliver the old vehicle to a different town. 2. The service booklet and spare keys were not in the Vehicle. It was sent some time later by Pudo. Note only a new empty service book was received. We did buy the bakkie with a confirmed service record. 3. I had a flat tyre. While changing it on a deserted road with no signal I could not let the spare tyre down because the back slinger part of the extension to lower the tire was not there. I luckily had a nr 12 spanner which I used at the back of to turn the slinger to lower the tire. I immediately informed the salesperson. Till today I still have not received that part from him. 4. Before the vehicle was bought, we declined the extended service plan because the Salesperson assured us (I do have the messages as proof) that we still have the balance of the plan. He confirmed that the balance of the service plan is 5years or 90 000km. I wanted to make an appointment for the service due, just to be told the service plan expired in 2022!!!! It was only a 2-year plan! OMW how did he not know that! I now must pay out of my own pocket after being misled! 5. This one is even worse than nr 4. I normally do the wheel alignment every 15000km. For some time, the left wheel looked as if it was leaning inwards, but I thought I was imagining it. Well, I did make an appointment for alignment just to be told that the left upper control arm and rack end is faulty. I had to order the part from Mazda and had it delivered (cost R2700). After hours with appointment nr 2, the alignment can't be corrected (another R950). The bolt that connects the upper control arm was bent. Even after the parts were replaced, the wheel alignment couldn't be corrected to specs. The camber is more than 1 degree out of specs. The official responsible for setting the wheel alignment informed me that for the kms on the bakkie that arm was in such a bad state. They suspect that it has been in an accident and that the chassis might have damaged. How is this possible?? I was assured that according to the advert the bakkie was in such good condition. This is totally unacceptable, and I assist that West Vaal should be held accountable. I tried to contact the Pre-owned sales manager via e-mail but was only referred by Theresa Bentley to a JJ Jacobs. I am still waiting for feedback. Is this the kind of service that Westvaal Menly offers?? Regards Jo-Anne de Beer Please note that I only have Wi-Fi and therefore can only receive a WhatsApp or email.
0 replies
21 months ago
Poor and pathetic after sales service from Westvaal Menlyn
We bought a Mazda BT50 from the Westvaal Menlyn garage in December 2023. We had a few issues but just left it, but after the recent two incidents I can't ignore it a day longer. The course of events is as follows: 1. When the vehicle was to be delivered on the arranged date we drove to town (which is an hour's drive) and we buy cars had to collect our old vehicle just to find out hours later the salesperson (Gastai Morudu) did not leave Pretoria. So, we had to drive again the next day! And deliver the old vehicle to a different town. 2. The service booklet and spare keys were not in the Vehicle. It was sent some time later by Pudo. Note only a new empty service book was received. We did buy the bakkie with a confirmed service record. 3. I had a flat tyre. While changing it on a deserted road with no signal I could not let the spare tyre down because the back slinger part of the extension to lower the tire was not there. I luckily had a nr 12 spanner which I used at the back of to turn the slinger to lower the tire. I immediately informed the salesperson. Till today I still have not received that part from him. 4. Before the vehicle was bought, we declined the extended service plan because the Salesperson assured us (I do have the messages as proof) that we still have the balance of the plan. He confirmed that the balance of the service plan is 5years or 90 000km. I wanted to make an appointment for the service due, just to be told the service plan expired in 2022!!!! It was only a 2-year plan! OMW how did he not know that! I now must pay out of my own pocket after being misled! 5. This one is even worse than nr 4. I normally do the wheel alignment every 15000km. For some time, the left wheel looked as if it was leaning inwards, but I thought I was imagining it. Well, I did make an appointment for alignment just to be told that the left upper control arm and rack end is faulty. I had to order the part from Mazda and had it delivered (cost R2700). After hours with appointment nr 2, the alignment can't be corrected (another R950). The bolt that connects the upper control arm was bent. Even after the parts were replaced, the wheel alignment couldn't be corrected to specs. The camber is more than 1 degree out of specs. The official responsible for setting the wheel alignment informed me that for the kms on the bakkie that arm was in such a bad state. They suspect that it has been in an accident and that the chassis might have damaged. How is this possible?? I was assured that according to the advert the bakkie was in such good condition. This is totally unacceptable, and I assist that West Vaal should be held accountable. I tried to contact the Pre-owned sales manager via e-mail but was only referred by Theresa Bentley to a JJ Jacobs. I am still waiting for feedback. Is this the kind of service that Westvaal Menlyn offers?? Regards Jo-Anne de Beer Please note that I only have Wi-Fi and therefore can only receive a WhatsApp or email.
0 replies
25 months ago
Poor and pathetic service from the Santam Insurance Division at Pretorium Trust
I have reported my insurance claim with the Santam Insurance Division at Pretorium Trust on 11 March 2024 (claim number 300874739). I was then requested to obtain a quote for the 2 broken windows after a hail storm. I submitted the requested quote on 15 March 2024. I continuesly followed up and the claim was finally approved on 25 March 2024. Up to date no payment has been recieved after recieving a lot of empty promises made by the Santam Insurance Division at Pretorium Trust. I regard this as poor and pathetic service to say the least! It is raining again and I am still not able to repair the broken windows and it is a security risk!
0 replies
25 months ago
Pathetic service from Santam
I have reported my insurance claim with Santam on 11 March 2024 (claim number 300874739). I was then requested to obtain a quote for the 2 broken windows after a hail storm. I submitted the requested quote on 15 March 2024. I continuesly followed up and the claim was finally approved on 25 March 2024 with Queen Ramuthelo being apointed as the contact person. Up to date no payment has been recieved after recieving a lot of empty promises made by Queen. I regard this as poor and pathetic service to say the least! It is raining again and I am still not able to repair the broken windows and it is a security risk!
106 replies
90 months ago
GEMS short paid again on anaesthetia
I am the main member and my husband is dependent 1. My husband is has insulin dependent diabetes and we are both pensioners. Because of my husband's severe diabetes we are on the ONYX option of Gems. My husband underwent two procedures during November 2018. On the 5th of November 2018 he underwent the first procedure. Today I have recieved an statement for the anaesthetist for the amount of R5 377,86 of which GEMS only paid R1 369,70, thus only 25% of the anaesthetist account was paid by GEMS. On 19 November 2018 my husband underwent a hernia repair. Today I have recieved an statement for the anaesthetist for the amount of R7 299,38 of which GEMS only paid R2 495.40, thus only 34% of the anaesthetist account was paid by GEMS. When I phoned the call centre of GEMS today, I was informed that the anaesthetist was paid at 100% of the GEMS rate. However, this claim can be referred to re-assessment for PMB benefits and thus the account could then be paid at 300% of the GEMS scheme rate. The call centre agent first said that this can not be referred for re-assessment for PMB benefits because it is not urgent. Also the call centre agent informed that only upon request will these claims be referred top re-assessment for PMB benefits and it is not done automatically. I was also informed that the GEMS only pay for one of the codes up to the age of 70? My husband is 74. Also note that authorisation were obtain before hand for all the mentioned procedures. How ridiculous, all of the procedures were done in hospital and it seems that GEMS is looking for excuses not to paid the service providers especially anaesthetia. Why will only emergencies be referred to re-assessment for PMB benefits? Now it will take approximately 7 (2 weeks) working days to get feedback and I am sure it will only be a waste of time as GEMS will just find another excuse why these accounts will not be paid!!
105 replies
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