Prime Cure
Unclaimed Business
|2.8|9 Reviews (last 12 months)|This business does not respond to reviews
Prime Cure
Unclaimed Business
|2.8
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Prime Cure receives a mixed reception, with sentiment leaning negative across multiple service touchpoints. Satisfied customers consistently mention friendly staff, professional doctors, and caring treatment, particularly highlighting positive experiences with specific practitioners and clean facilities. However, a recurring theme among dissatisfied customers involves dental work quality concerns, billing disputes, unfulfilled claim authorisations, and poor follow-through from call centre agents. Customers frequently express frustration with unresolved refund requests, unexpected charges, and inconsistent communication when seeking updates on their queries.
Review Distribution
2.8|9 Reviews
Sep '25 - Aug '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
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Katherine R
1 reviews | Active since Nov 2021
26 Jan 2026, 14:05
Prime cure southway mall
Worst dentist to go to is Southway prime cure, if you like wasting money the feel free to go there as the do complete mess ups and then still make you pay for there mess up I paid R2700 now other R500 which makes it R3200 to prime cure south mall just so they could mess up and make me pay for it, I will never go to them ever again and I will also be letting my family and friends know never to go to them ever WORST DENIST I DURBAN TO GO TO
Helpful (0)
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Katherine R
1 reviews | Active since Nov 2021
26 Jan 2026, 14:05
Prime cure southway mall
Worst dentist to go to is Southway prime cure, if you like wasting money the feel free to go there as the do complete mess ups and then still make you pay for there mess up I paid R2700 now other R500 which makes it R3200 to prime cure south mall just so they could mess up and make me pay for it, I will never go to them ever again and I will also be letting my family and friends know never to go to them ever WORST DENIST I DURBAN TO GO TO
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Replies (0)M
KR
Katherine R
1 reviews | Active since Nov 2021
7 Dec 2025, 18:18
Prime cure dentist in Southway mall only wants money
Went to prime cure dentist and was o expensive and they charged me for two filling and the one was hurting so badly as they drilled so close and made my tooth so sensitive then the fully that the dentist free handed not even using tools has now crack and is coming out paid R1000 for the most pethetic job done, you telling me a place like prime cure has uneducated dentist that think all they want is money money money If I could I would sue the dentist and prime cure Southway mall
Helpful (0)
|Replies (1)KR
Katherine R
1 reviews | Active since Nov 2021
7 Dec 2025, 18:18
Prime cure dentist in Southway mall only wants money
Went to prime cure dentist and was o expensive and they charged me for two filling and the one was hurting so badly as they drilled so close and made my tooth so sensitive then the fully that the dentist free handed not even using tools has now crack and is coming out paid R1000 for the most pethetic job done, you telling me a place like prime cure has uneducated dentist that think all they want is money money money If I could I would sue the dentist and prime cure Southway mall
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Replies (1)JC
Jenny C
1 reviews | Active since Sept 2018
26 Nov 2025, 12:20
Primecure southway is the best.
Today I visited Dr Patel at prime cure southway mall. Their sevice is tops. From the receptionist to the doctors rooms they are all very pleasant. Highly professional but still super caring. The male nurse there is brilliant. The place is immaculate. After my visit to Dr Patel I come back feeling so much better. I have been going to Dr Patel for the past 3 years. Prior to that I was always chopping and changing doctors. Thanks guys.
Helpful (0)
|Replies (0)JC
Jenny C
1 reviews | Active since Sept 2018
26 Nov 2025, 12:20
Primecure southway is the best.
Today I visited Dr Patel at prime cure southway mall. Their sevice is tops. From the receptionist to the doctors rooms they are all very pleasant. Highly professional but still super caring. The male nurse there is brilliant. The place is immaculate. After my visit to Dr Patel I come back feeling so much better. I have been going to Dr Patel for the past 3 years. Prior to that I was always chopping and changing doctors. Thanks guys.
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Replies (0)CK
Cynthia K
1 reviews | Active since Oct 2025
24 Nov 2025, 21:23
Gynecologist visit not paid since November 2024
The worst company ever, I had a visit to the Gynecologist last year November. They said they'll cover all the cost only to find out I owe lancet money R1680 now I'm the one paying them. I wrote an email with no response so it's been a year. I'm angry they don't deliver as promised, I've been receiving calls from lancet telling me I owe them.
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Cynthia K
1 reviews | Active since Oct 2025
24 Nov 2025, 21:23
Gynecologist visit not paid since November 2024
The worst company ever, I had a visit to the Gynecologist last year November. They said they'll cover all the cost only to find out I owe lancet money R1680 now I'm the one paying them. I wrote an email with no response so it's been a year. I'm angry they don't deliver as promised, I've been receiving calls from lancet telling me I owe them.
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Replies (0)VF
Vicky F
1 reviews | Active since May 2014
11 Oct 2025, 08:01
AUTHORISED SERVICES NOT BEING PAID BANK STATEMENTS AND ID CERTIFICATION REQUIRED FOR DETAILS THEY ALREADY HAVE ON SYSTEM??!!!
SERVICES FOR A GUNSHOT IN HOSPITAL WAS AUTHORISED HOWEVER, 4 MONTHS AFTERWARDS, PRIMECURE HAVE PROCESSED THE CLAIM BUT NOW WE HAVE TO PROVIDE 3 MONTHS BANK STATEMENTS AND CERTIFIED COPY OF ID IN ORDER TO RECEIVE PAYMENT FOR SERVICES RENDERED!!!1 WATCH OUT!!!! wf_***
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Vicky F
1 reviews | Active since May 2014
11 Oct 2025, 08:01
AUTHORISED SERVICES NOT BEING PAID BANK STATEMENTS AND ID CERTIFICATION REQUIRED FOR DETAILS THEY ALREADY HAVE ON SYSTEM??!!!
SERVICES FOR A GUNSHOT IN HOSPITAL WAS AUTHORISED HOWEVER, 4 MONTHS AFTERWARDS, PRIMECURE HAVE PROCESSED THE CLAIM BUT NOW WE HAVE TO PROVIDE 3 MONTHS BANK STATEMENTS AND CERTIFIED COPY OF ID IN ORDER TO RECEIVE PAYMENT FOR SERVICES RENDERED!!!1 WATCH OUT!!!! wf_***
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