Vicky F

Active since May 2014

Reviews

Industries

Reviews

24 reviews

5 months ago

Arrogant staff who accuse their clients of being too demanding - beware!

As a potential client, I was personally accused of being too demanding for trying to create a system as needed by my clients. System training is online with very little support and arrogant staff. Think twice, they're the cheapest system for a reason. Personal opinion only, worst & most unprofessional service ever.

0 replies

Sizwe Hosmed Medical Scheme

5 months ago

SIZWE has not been paying PMB claims since NOV 2025

refs 261379 + 273706 refers. SIZWE has not been paying PMB claims since NOV 2025 resulting in two members getting handed over. call center NOT WORKING, hold on for 96 minutes & call gets cut. emails sent get reference numbers however still not resolved even after sending it to principle officer *** - DOCTORS ... DO NOT ACCEPT THIS MEDICAL AID

1 reply

Prime Cure

10 months ago

AUTHORISED SERVICES NOT BEING PAID BANK STATEMENTS AND ID CERTIFICATION REQUIRED FOR DETAILS THEY ALREADY HAVE ON SYSTEM??!!!

SERVICES FOR A GUNSHOT IN HOSPITAL WAS AUTHORISED HOWEVER, 4 MONTHS AFTERWARDS, PRIMECURE HAVE PROCESSED THE CLAIM BUT NOW WE HAVE TO PROVIDE 3 MONTHS BANK STATEMENTS AND CERTIFIED COPY OF ID IN ORDER TO RECEIVE PAYMENT FOR SERVICES RENDERED!!!1 WATCH OUT!!!! wf_***

0 replies

Medscheme Polmed Marine

13 months ago

Refusing to provide feedback on ex-gratia medication for cancer despite toes already amputated! Since May 2025 ref 230525qyhvwk

0 replies

Discovery Health

14 months ago

Watch out for SMART plans - PMB DIAGNOSIS CONFIRMED HOWEVER ADMISSION DECLINED!

Benefits advertised when I joined the scheme is TOTALLY misleading. Admission declined even though ALL scheme rules followed! WATCH OUT ESPECIALLY on SMART plans as their "exclusions" and terms and conditions become more and more when you need to be admitted. PMB condition confirmed, however AGAINST ADVERTISED BENEFITS now declined

5 replies

Leopard Property Sales

18 months ago

LEOPARD PROPERTY UNABLE TO ENFORCE COMPLEX RULES failing property owners

According to their website they "ensure prompt and efficient management of Body Corporate and Home Owners Associations as well as working together with trustees as a team. We aid in enforcing conduct rules, assist and manage maintenance issues and ensure accurate administration and accounting support." Rules in place when I bought my property more than a year ago are simply not being enforced eg: trailers & caravans owned by BC members being parked in the general area in front of my home. BC is unfairly benefitting themselves without any consequences. No feedback/solutions despite numerous complaints. VERY UNPROFESSIONAL SERVICE.

0 replies

MetroFibre Networx

37 months ago

WORSE CLIENT SERVICE EVER! CALL NOT RESOLVED FOR 10 WORKING DAYS! XAVIER & THOBEKA

OPENSERVE GIGAGO INSTALLATION NOT DONE PROPPERTY AFTER TWO "REF NO'S" ISSUE STILL NOT RESOLVED SINCE 1 JULY 2023. TERRIBLE CUSTOMER SERVICE MANAGEMENT PROMISES TO CALL BACK, NEVER DOES REF ***36

1 reply

MetroFibre Networx

37 months ago

Watch out! Metrofibre charges more via Openserve than Gigago!

Was Metrofibre Go 50/50 client for R649, now 49/40 for R699 per month through Openserve. Ticket logged for device installed and left in floor vs mounted in wall still not attended to. Have to restart device x4 times a day (outside loadshedding)

2 replies

Virgin Active (UK)

37 months ago

DO NOT JOIN VIRGIN ACTIVE CRADLESTONE if you want to do Aqua Aerobics!

DO NOT JOIN VIRGIN ACTIVE CRADLESTONE if you want to do Aqua Aerobics! Their instructors are word class and most excellent however, the pool is either not “ in working order” for some reason or ice cold. The problem has been persisting for more than 6 months regardless of complaints, even to club manager and head office.

0 replies

Medscheme Polmed Marine

67 months ago

POLMED/MEDSCHEME GRANT APPROVALS AND THEN DONT PAY 4 CANCER!!!

In Sept 2020 a pensioner Polmed member went for a cancer scan - we authorised and followed scheme rules. Then, 3 months later, we were told a code on the scan for R5700.00 was declined by a medical advisor. We were asked to provide motivations and reports at high cost to the member, yet, the claim remains unpaid. We reported it to the Council of Medical schemes (have to wait 120 days) and the claim has been reversed and reprocessed 6 times, then then pay but reverse, or simply reject it again. My point is that if the member was told at point of service, when authorizing, the code would not be paid, she could have discussed different treatment options with her oncologist and surgeon? She is sick with worry, shame on you MEDSCHEME for your bad administration and for putting a pensioner through this - she can't pay this? The fund manager SANDRA LOTZ has been informed of all the facts, however is too important to provide feedback.

0 replies

Review Distribution

5 Star

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4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (4.2%)

1 Star

23 (95.8%)

Vicky F

Reviews

Arrogant staff who accuse their clients of being too demanding - beware!

SIZWE has not been paying PMB claims since NOV 2025

AUTHORISED SERVICES NOT BEING PAID BANK STATEMENTS AND ID CERTIFICATION REQUIRED FOR DETAILS THEY ALREADY HAVE ON SYSTEM??!!!

Refusing to provide feedback on ex-gratia medication for cancer despite toes already amputated! Since May 2025 ref 230525qyhvwk

Watch out for SMART plans - PMB DIAGNOSIS CONFIRMED HOWEVER ADMISSION DECLINED!

LEOPARD PROPERTY UNABLE TO ENFORCE COMPLEX RULES failing property owners

WORSE CLIENT SERVICE EVER! CALL NOT RESOLVED FOR 10 WORKING DAYS! XAVIER & THOBEKA

Watch out! Metrofibre charges more via Openserve than Gigago!

DO NOT JOIN VIRGIN ACTIVE CRADLESTONE if you want to do Aqua Aerobics!

POLMED/MEDSCHEME GRANT APPROVALS AND THEN DONT PAY 4 CANCER!!!

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