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My son sustained a fractured on their premises at Olifantsfontein, they did nothing, but offer an arm-sling and an AI generated apology. And this is only AFTER I sent them an email, they didn’t even file and incident report. For them it’s business as usual, they were still carrying on. Which made me wonder how many other cases have they swept under the carpet like mine. I don’t believe they train their staff to deal with people, and to especially deal with people in distress. Which is a hazard on its own. After my son got a fracture from another boy sliding into him, due to not being supervised on the water slide. My son had to get himself out of the water to come to the area where we were seated in order to get help from us because all the life guards mysteriously vanished and reappeared after they saw commotion at our table due to the injured child. Instead of calmly approaching the situation they come shouting at us and my son as if it was our fault that the child sustained injury. They were so insensitive and so unhlepful even when engaging the so called operations manager Robyn Noble she was so nonchalant. Didn’t take responsibility whatsoever for what happened at their water park and she dismissed me. This wasn’t the only incident that happened as our host stated that they weren’t allowed to enter the premises with snacks however two of the tables with the other race had snacks, so I suppose their hostility and lack of respect is racially motivated. If you want to spend your money at a water park, and you’re black. Rather don’t, that establishment doesn’t value black business. Which makes me wonder how they treat their staff if they can treat paying clients so badly. That Robyn must go back to school and not occupy posts she doesn’t qualify for, I don’t think she has a hint of what management entails and she has horrible customer relations. I don’t know if we report such establishments to Department of labor or the consumer board or what.