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PrimePicks
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, PrimePicks shows a deeply divided customer experience. Earlier positive reviews praised quality headboards, fast delivery, and exceptional service. However, a significant and growing volume of negative feedback highlights non-delivery of paid orders, unreachable phone lines, unanswered emails, and broken promises from staff member Kathy. Multiple customers report losing both their money and products, with some labelling the business a potential scam. The lack of any reliable communication channel is a critical concern across nearly all recent complaints.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-60
Recommended: Unlikely
Review Distribution
1.5|8 Reviews
Jun '25 - May '26
5(12.5%)
4(0%)
3(0%)
2(0%)
1(87.5%)
5(12.5%)
4(0%)
3(0%)
2(0%)
1(87.5%)
Frequently Asked Questions About PrimePicks
Based on recent customer reviews, PrimePicks shows a deeply divided customer experience. Earlier positive reviews praised quality headboards, fast delivery, and exceptional service. However, a significant and growing volume of negative feedback highlights non-delivery of paid orders, unreachable phone lines, unanswered emails, and broken promises from staff member Kathy. Multiple customers report losing both their money and products, with some labelling the business a potential scam. The lack of any reliable communication channel is a critical concern across nearly all recent complaints.
PrimePicks has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked PrimePicks across 11 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceUK
Uzusiphe K
1 reviews | Active since Jan 2020
29 Sept 2025, 14:30
**** ALERT
I bought a clothing rail with this company, and they packaged an already used rail. when I tried to call them, their phone was always "busy" and eventually they blocked my number, I then sent them numerous emails they never responded to one email. if you want to throw away your money please buy from them.
Helpful (0)
|Replies (0)UK
Uzusiphe K
1 reviews | Active since Jan 2020
29 Sept 2025, 14:30
**** ALERT
I bought a clothing rail with this company, and they packaged an already used rail. when I tried to call them, their phone was always "busy" and eventually they blocked my number, I then sent them numerous emails they never responded to one email. if you want to throw away your money please buy from them.
0
Replies (0)RR
Robert R
1 reviews | Active since Jan 2020
19 Sept 2025, 11:28
No aftersales Service
had a bad experience from online buying through Prime Picks South Africa. Firstly, the item I bought was misleading advertising. Upon making contact with the company, they agreed to take the item back and have it checked out for faults. They collect the item 2 weeks after purchase, but since July 2025 I tried on numerous occasions to make contact with the company, to no avail. Only once did the sales lady, Kathy Smith send me a mail, apologises for the delay and promised that she would sort it out by end August. It is two months past. I dont have the item, neither my money. Prime Picks is not a reputable online company to do business with. Make sure that whatever you buy from them, you dont need to send it back. You will lose your money and the product you bought. I gave this company one star as they dont deserve more. Rather stick to reputable online businesses like Take a Lot or Amazone.
Helpful (0)
|Replies (0)RR
Robert R
1 reviews | Active since Jan 2020
19 Sept 2025, 11:28
No aftersales Service
had a bad experience from online buying through Prime Picks South Africa. Firstly, the item I bought was misleading advertising. Upon making contact with the company, they agreed to take the item back and have it checked out for faults. They collect the item 2 weeks after purchase, but since July 2025 I tried on numerous occasions to make contact with the company, to no avail. Only once did the sales lady, Kathy Smith send me a mail, apologises for the delay and promised that she would sort it out by end August. It is two months past. I dont have the item, neither my money. Prime Picks is not a reputable online company to do business with. Make sure that whatever you buy from them, you dont need to send it back. You will lose your money and the product you bought. I gave this company one star as they dont deserve more. Rather stick to reputable online businesses like Take a Lot or Amazone.
0
Replies (0)KO
Kim O
1 reviews | Active since Jan 2020
16 Sept 2025, 12:27
Missing item, terrible service
Ordered a few weeks ago. Package arrived with one item missing. I'm still trying to locate it or get a refund. Phones are not answered and emails go unresponded to. It has been weeks. Nothing from Kathy. From what I'm reading online I feel like she is the only employee. I have had no feedback as to what happened to my package. Am I being refunded, is it on the way? Must I reorder? What is going on? I have no idea. Bare in mind this is a baby item. One can't sit for weeks waiting for AN ANSWER. I'm taking it now that I have been ******.
Helpful (0)
|Replies (0)KO
Kim O
1 reviews | Active since Jan 2020
16 Sept 2025, 12:27
Missing item, terrible service
Ordered a few weeks ago. Package arrived with one item missing. I'm still trying to locate it or get a refund. Phones are not answered and emails go unresponded to. It has been weeks. Nothing from Kathy. From what I'm reading online I feel like she is the only employee. I have had no feedback as to what happened to my package. Am I being refunded, is it on the way? Must I reorder? What is going on? I have no idea. Bare in mind this is a baby item. One can't sit for weeks waiting for AN ANSWER. I'm taking it now that I have been ******.
0
Replies (0)MV
Marlize V
1 reviews | Active since Jan 2020
8 Sept 2025, 11:17
No service or correspondence...!!!
Bought a Headboard on their website on the 30th of August. Have not heard anything from them yet about delivery etc. Phone number on the website keeps on ringing and goes to an answering machine. No reply on my email or on Messenger...This is very concerning and not how you do business.
Helpful (0)
|Replies (0)MV
Marlize V
1 reviews | Active since Jan 2020
8 Sept 2025, 11:17
No service or correspondence...!!!
Bought a Headboard on their website on the 30th of August. Have not heard anything from them yet about delivery etc. Phone number on the website keeps on ringing and goes to an answering machine. No reply on my email or on Messenger...This is very concerning and not how you do business.
0
Replies (0)LL
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Wilma S
1 reviews | Active since Jan 2020
7 Aug 2025, 09:41
Hi, on 8 July 2025 I paid for n gift for my grandson's birthday on 1 Aug
Hi, on 8 July 2025 I paid for n gift for my grandson's birthday on 1 Aug. To date I have not received anything from PrimePicks. Kathy is full of promises but nothing more. Thank you. Wilma Swanepoel. Stellenbosch.
Helpful (0)
|Replies (0)WS
Wilma S
1 reviews | Active since Jan 2020
7 Aug 2025, 09:41
Hi, on 8 July 2025 I paid for n gift for my grandson's birthday on 1 Aug
Hi, on 8 July 2025 I paid for n gift for my grandson's birthday on 1 Aug. To date I have not received anything from PrimePicks. Kathy is full of promises but nothing more. Thank you. Wilma Swanepoel. Stellenbosch.
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Replies (0)MM