Cover lamination of sub standard quality

I had printing orders in December and the first order they sent late. Some of the covers when not laminated properly because they were rushing it. I placed second order and it was done well. The 3rd order was placed on the week of the 16th December and upon inspection I noticed the lamination was not done properly because the covers were peeling off. I sent images and they promised to fix it, and I told the about the meeting with my distributors to send their samples in for QA so that we will be sure of the quality and shelf life once the books were placed at stores.<br> Ronnie undertook to resolve it and to ensure that I had books to take to the distributor. On the morning of my meeting there were still no books delivered. He waited for me to leave for my meeting and then delivered the same copies with the same problems on the covers. I called him to ask him why, and he promised to send someone and as usual it was just a lie. I always give them ample time to do the printing job & lamination, but they only do a rush job just when they are about deliver. Am stuck with book copies that I can't sell now.<br> I explained to him how important it was to deliver quality as am supplying stores.