Consistent Quality Issues

After receiving calls from Printulu offering us a reseller account and asking for another chance, we placed a new order with them. I ordered a batch of booklets, only to receive them with very noticeable marks on both the front and back covers. This is clearly the result of poor quality control, and these should have been rejected internally before they reached me. Initially, Printulu acknowledged the issue and promised a reprint. However, they later decided to condition this reprint on me returning the faulty books first. This is completely unacceptable, especially for resellers. They clearly do not understand the importance of time-sensitive orders. Asking me to return damaged goods that were entirely their fault is both unprofessional and ridiculous. Their service has been nothing short of a disaster. From poor communication to unacceptable demands, this company should be embarrassed. If you are considering using Printulu, think again – they clearly don't prioritise their clients or quality. Avoid at all costs!