Don't Use Pristine Clean - you'll regret it

Brett of Pristine Clean in Cape Town allowed his unsupervised staff to clean a mattress and sofa in my rental flat. They removed a rug from beneath a very heavy coffee table and then dragged the table all across a newly sanded and sealed floor making multiple deep scratches all over the main area. Brett eventually apologised and said he'd fix it. Unfortunately they were hollow words. He tried buffing it by hand which was completely unsatisfactyory and wanted to go to back to my flat whenever he felt like it to buff it some more, but I had guests coming so refused him any further entry to the property. I had to get the floor guys back in to re-do most of the floor and they said the scratches were so deep they could never be repaired by hand. Brett refuses to pay the extra R1800 I incurred because of his shoddy work and justifies this by saying I wouldn't allow him re-entry and by blaming the softness of the wooden floors! That's just ridiculous and indicative of his lack of accountability. Don't use Pristine Clean - you could come to regret it as I do. P.S. they left a tide mark on the mattress too, so even the work they were supposed to do was substandard. Don't use Pristine Clean!