PSIRA doesn't respond to emails AT ALL.

Is nobody monitoring their inbox? They don't respond to any of my emails and yet their website states that you should lodge a complaint via email. It's been 7 days and I have not received any confirmation of receipt or a reference number for SERIOUS misconduct by Misalinx security (KZN).

My original complaint is as follows (Hopefully PSIRA checks this review, because they clearly don't read emails):

I hereby lodge a formal complaint requesting that PSIRA investigate the conduct of an employee of the above-named security company and — critically — the company’s failure to provide any meaningful redress after I escalated the matter to them. The employee’s conduct (and the company’s subsequent silence) gives the clear impression that Misalinx condones the misuse of company-issued resources and the improper exercise of security authority by its staff.

Summary of the original incident and escalation • On 4 February 2026 at approximately 15:00 I was involved in an altercation between myself and the father of the security officer (not known to me at the time) just outside of my residence in Trafalgar (29/30 Howard Avenue) in which the prospective new neighbour threatened me with violence for "trespassing on his property" despite me standing in the street / government servitude zone of the property; I contacted our authorised armed response provider, GP Security, and waited for SAPS to attend. • Before GP Security arrived, an individual in a company-branded vehicle and uniform (employed by the company named above) arrived at the scene. He stated he was there “to assist his father” and expressly denied acting in his capacity as a security officer — yet he remained in full uniform, retained the company firearm, and used his apparent authority to threaten me with arrest for trespassing while I was standing in a public street / government servitude zone • When I escalated this conduct to the company I requested a full investigation and redress. I gave the company seven (7) calendar days to respond. They did not comply with that deadline. • A company representative, Cassandra, did however contact my sister (who was not present during the incident) to get clarity, and told my sister she would handle the investigation and that the employee (known to us only as Herm****) “made his bed and will have to lie in it.” No further communications were received.

On the seventh day, after I emailed to remind them of the requested outcome, the company rep**** asking me to propose a date and time for a discussion. When I provided a date and time they said it did not suit them. I then requested that they forward their investigation findings in writing. After that final attempt the company ceased all communication.

Why I ask PSIRA to investigate the company (issues of regulatory concern)

Failure to respond and provide redress: The company ignored the seven-day deadline I set and then failed to provide any investigation findings or remedial action despite repeated reasonable requests. This non-response undermines public confidence in industry accountability and suggests the company may be condoning or tolerating the employee’s behaviour. Misuse of company resources and authority: The employee used a company-branded vehicle, uniform and a company-issued firearm in an apparently personal family dispute. That conduct raises serious concerns about unauthorised use of company property and the abuse of the appearance of security authority. False representation of duty status: The employee admitted he was not attending in an official capacity yet refused to remove his uniform to attend to a private matter, maintaining that he had the authority to arrest me. This may amount to misrepresentation and abuse of powers protected under PSIRA’s Codes of Conduct, as I was in no legal violation by standing in the street and he was not there in his capacity as a security guard (his own admission). Inadequate internal investigation / transparency: The company’s refusal or failure to produce investigation findings and to discipline (or at least communicate disciplinary steps taken) prevents accountability and suggests inadequate internal controls and supervision, and possible condoning of behavior, which negatively impact public perception of security company services and accountability for misuse of appointment. Relief and orders sought from PSIRA I respectfully request that PSIRA take the following actions:

Open a formal investigation into whether the company and its employee breached the Private Security Industry Regulation Act and the applicable PSIRA Codes of Conduct. Require the company to produce, under PSIRA supervision or direction, the following records and materials for independent review: • Vehicle-tracker logs for the company vehicle involved on 4 February 2026; • The employee’s OB/incident entries for that date and surrounding dates; • Roster/duty allocation sheets for the employee; • Firearm issue/return records and armory documentation for the employee; • The company’s internal investigation file, notes, and any disciplinary outcomes (if instituted); and Assess whether the company’s failure to respond and provide remedial action constitutes a breach of PSIRA obligations (including failures of supervision, training, and accountability). Where breaches are found, impose appropriate sanctions on the employee and on the company, and require corrective measures (including improved policies on usage of uniforms, vehicles and firearms; staff training; compliance audits; and transparent reporting to affected complainants). Provide me, as the complainant, with written confirmation of PSIRA’s receipt of this complaint and an outline of the immediate steps PSIRA will take to investigate. I would also request reasonable updates on material developments in the investigation. Additional factual detail you may verify quickly to ascertain whether misconduct occurred: • The employee’s claim that he was “on patrol” that day can be tested against vehicle-tracker logs and the OB — such records should quickly show whether the vehicle travelled patrol routes or whether it went directly from a specific location directly to the property where the altercation took place. If the company relies on “patrol” as justification, PSIRA should verify that claim against the objective logs. • The company’s use and control of firearms, uniforms and vehicles in non-duty contexts should be scrutinised.

Closing / reservation of rights The company’s failure to respond and to provide any form of redress has left me with no choice but to seek regulatory intervention. I reserve all rights to pursue ******** or civil remedies depending on PSIRA’s findings and the outcome of your investigation. This complaint is submitted without prejudice to those rights.

Please acknowledge receipt of this complaint and advise what further information you require from me to progress the matter.