Second time I am complaining about nonchalant nature of PSIRA

It has now been THREE WEEKS since I lodged a complaint with PSIRA, two weeks since I followed up to no prevail and a week since I wrote a scathing review on HelloPeter. PSIRA immediately responded to the complaint on HelloPeter, stating that they will get back to my complaint and yet, I still haven't received a confirmation of receipt of my complaint or a reference number.

How can PSIRA be in a position to oversee and regulate Security Companies if they simply IGNORE complaints lodged with them?

Their website states complaints should be sent to Info @ psira.co.za (spaces included so that email is not censored by HelloPeter).

It seems that PSIRA is allowing serious misconduct to go unregulated because, well, nobody seems to respond to complaints emailed to them.

We have an armed security officer who used his employment position to intimidate civilians despite not being on duty and Misalinx (His employer) is turning a blind eye to such serious allegations.

If we can't get a resolution from PSIRA? Who should I contact next? The Office of The Public Protector maybe? Presidential Hotline?