Complete lack of care

We had a home burglary a couple of days ago and phoned Pro-Sec Technologies for help. They were fast to respond, but that was where their service stopped. They raced off “searching” for the culprit(s). The one guy came back 10 minutes later saying they have looked everywhere and couldn’t find anything. I was stunned. There is a long green belt behind us, and they were not in there looking. We knew the ***** ran off to the green belt as he left a trail of goods behind him, which WE found, not the security guys. It was not as if we had no idea in which direction the guy went or if he was in another suburb. We knew where he was, even though the green field is large, and there are easy exit points that could have been watched. He stood there looking relaxed and his job done. I said he is not being helpful and he said “what do you want me to do, search every shrub? You won’t get the goods back, it never happens, that’s just how it is”. If that is a security guard’s viewpoint then it makes sense that he won’t bother to try much. Another security guard from Pro-Sec also came back and said with a smirk “I hope that wasn’t your husband that just made a U-turn and drove into the kerb”. He said it as if he found it amusing. While my husband was frantically trying to get his laptop back, and in his panic damaged his car on top of having lost extremely important data. Added damage. And this man thought it funny! The guard then proceeded to make small talk about nothings, trying to chit-chat as if we were waiting for ice-cream. I was shocked, incredulous, and angry at their complete lack of care. When the police arrived, they irritatingly hang around as if important, only then discovering the stuff lying outside the back door that the ***** dropped in his haste. They are not security guards. They had no care, no respect for the situation or feelings of others. They want to LOOK the job, driving in the suburb a bit, but that’s that. Do not trust Pro-Sec Technologies to look after you, to care, or at least try to find culprits. They won’t. And then they will talk about the weather because what else do they have to do?