LR
Liesl R
Active since May 2017
10
Reviews
0
Industries
Reviews
10 reviews5 months ago
Complete lack of care
We had a home burglary a couple of days ago and phoned Pro-Sec Technologies for help. They were fast to respond, but that was where their service stopped. They raced off “searching” for the culprit(s). The one guy came back 10 minutes later saying they have looked everywhere and couldn’t find anything. I was stunned. There is a long green belt behind us, and they were not in there looking. We knew the ***** ran off to the green belt as he left a trail of goods behind him, which WE found, not the security guys. It was not as if we had no idea in which direction the guy went or if he was in another suburb. We knew where he was, even though the green field is large, and there are easy exit points that could have been watched. He stood there looking relaxed and his job done. I said he is not being helpful and he said “what do you want me to do, search every shrub? You won’t get the goods back, it never happens, that’s just how it is”. If that is a security guard’s viewpoint then it makes sense that he won’t bother to try much. Another security guard from Pro-Sec also came back and said with a smirk “I hope that wasn’t your husband that just made a U-turn and drove into the kerb”. He said it as if he found it amusing. While my husband was frantically trying to get his laptop back, and in his panic damaged his car on top of having lost extremely important data. Added damage. And this man thought it funny! The guard then proceeded to make small talk about nothings, trying to chit-chat as if we were waiting for ice-cream. I was shocked, incredulous, and angry at their complete lack of care. When the police arrived, they irritatingly hang around as if important, only then discovering the stuff lying outside the back door that the ***** dropped in his haste. They are not security guards. They had no care, no respect for the situation or feelings of others. They want to LOOK the job, driving in the suburb a bit, but that’s that. Do not trust Pro-Sec Technologies to look after you, to care, or at least try to find culprits. They won’t. And then they will talk about the weather because what else do they have to do?
0 replies
24 months ago
Really bad and uncaring customer service
We visited the MTN store in the V&A Waterfont for a replacement SIM, but also to figure how to do the change-over from an old phone to a new phone. The service was utterly shocking. Don’t know if it was just this specific guy that helped us, but we later left the store, totally flabbergasted that a store in the Waterfront can be like that. We arrived with ID and proof of address, only to be told they want an affidavit from the police station! Apparently, that is the procedure. So we have to leave, go to a police station, and come back, just to replace a faulty SIM. Neither Vodacom nor Cell C require any such thing from their clients. Then we asked if he can either help with transferring data from the old phone to the new phone (Samsung), or give advice on how to do it ourselves. He could not do that. He said we must go to Vodacom or Samsung and pay to have it done. He could not even explain about the Smart Switch app on the phone. The app makes it SUPER easy, but we simply did not know about it. Surely HE knew about it, and that it comes with the new phone, already installed. He had an air of complete indifference, not interested in helping at all. We went to Vodacom, just for advice (since I’m with MTN), and the staff were amazing. We left, knowing about the Smart Switch app and exactly what to do. Thanks to Vodacom!
0 replies
25 months ago
Online sales shocking
I tried to buy a phone online, from the Vodacom online store, a once-off purchase in full. I tried so many times my bank thought it a *****ulent transaction, so they contacted me. I assured them it was me. Then I phoned Vodacom, also numerous times. I spoke to about 10 different people, being put through from one to another, being asked to phone different Vodacom numbers and to email them. I tried them all, emailed them all, tried again. In short: there is a technical issue on their side, therefore I can’t make an online purchase, and there is NO other way to buy this phone. They can’t provide me with banking details so I can make and EFT and pay for it in full, nothing, no alternative. They then tell me to go to a Vodacom store, and the Vodacom store said, once again, that they can’t help because they are not really Vodacom, they are a franchise, and have nothing to do with the online store. You may now ask why I didn’t just buy it in the store in the first place, it will save me all the hassle. The reason: it is advertised as R1000 cheaper online than in the store. It is still advertised online, at R1000 cheaper, but you can’t buy it. At the end, after speaking to more than 10 different people, they say to me: “We can’t help you… it is clearly unpurchasable… technical issue… nothing we can do… it is not our problem… you have to do it yourself, we can’t help you in any way”. Vodacom advertises phones to buy online, but it is unpurchasable?! They have technical issues online and they can’t provide an alternative payment method, like EFT. They say it is our problem, not theirs?! I will tell everyone to stay away from Vodacom, they are not there to help you. You are on your own.
106 replies
25 months ago
Great service
I was in a car accident and unsure of what to do. Nobody got hurt and the car was fine to drive, but I was rattled. I phoned Momentum to ask for assistance. Dipuo Boshoga provided me with answers, explained the procedure, and told me what else was needed. From there everything ran smoothly. I expected things to be complicated, but it wasn’t, it was so easy.
56 replies
45 months ago
Stay far away from Tarimo
I would like to warn everyone thinking of making use of Tarimo Civils / Joseph Mpofu. We appointed Tarimo Civils / Joseph Mpofu to re-tar parts of our driveway. We really wanted to give this apparent emerging business the work, we trusted Joseph, and we paid them 80% upfront. Joseph completely deceived us, provided shocking workmanship, and refused to come back and finish / correct the job, even after “promising”. They tarred a much smaller section of our driveway than what we paid for; their tarring crumbled even before they left; the kerbing they put in is astonishingly crooked, not cemented in, and fell over a week later; the potholes they were supposed fix remain; the new tar is not level with the existing tar as they did not correctly level the work; Grasses and ****s are currently growing through the new tar; they did not cut the kerbing neatly when shorter pieces were needed, they just broke it off with ragged edges. Then they threw the last of their rubble down the hill onto someone else’s property, thinking we would not notice. Their website is a lie too. The pictures do not accurately represent their business and are improbable: the business address is actually a residential flat in Parow, and they are unknown at that address; they claim to have been in operation since 2013 but the Company was only registered 2 years ago in 2020; they are not VAT registered despite claiming projects of over R100m; and they failed to provide an invoice. We approached the Office of the Consumer Protector and they confirmed that the business address is false, that there is no office; the landline remains unanswered; and that Joseph avoids their calls, that he does not respond to emails or phone calls. I would have liked to attach pictures here of their workmanship, but Hellopeter does not give me that option. Based on our experience we suggest that Tarimo Civils / Joseph Mpofu be completely avoided, they are absolutely bad, if not outright fraudulent operators.
0 replies
45 months ago
Stay far away from Tarimo Civils
I would like to warn everyone thinking of making use of Tarimo Civils / Joseph Mpofu. We appointed Tarimo Civils / Joseph Mpofu to re-tar parts of our driveway. We really wanted to give this apparent emerging business the work, we trusted Joseph, and we paid them 80% upfront. Joseph completely deceived us, provided shocking workmanship, and refused to come back and finish / correct the job, even after “promising”. They tarred a much smaller section of our driveway than what we paid for; their tarring crumbled even before they left; the kerbing they put in is astonishingly crooked, not cemented in, and fell over a week later; the potholes they were supposed fix remain; the new tar is not level with the existing tar as they did not correctly level the work; ****s are currently growing through the new tar; they did not cut the kerbing neatly when shorter pieces were needed, they just broke it off with ragged edges. Then they threw the last of their rubble down the hill onto someone else’s property, thinking we would not notice. Their website is a lie too. The pictures do not accurately represent their business and are improbable: the business address is actually a residential flat in Parow, and they are unknown at that address; they claim to have been in operation since 2013 but the Company was only registered 2 years ago in 2020; they are not VAT registered despite claiming projects of over R100m; and they failed to provide an invoice. We approached the Office of the Consumer Protector and they confirmed that the business address is false, that there is no office; the landline remains unanswered; and that Joseph avoids their calls, that he does not respond to emails or phone calls. I would have liked to attach pictures here, of their workmanship, but Hellopeter does not give me that option. Based on our experience we suggest that Tarimo Civils / Joseph Mpofu be completely avoided, they are absolutely bad, if not outright fraudulent operators.
0 replies
106 months ago
Shocking service!
<p>I often deal with medical aids, being a practice administrator. The service I receive from GEMS has consistently been shocking. The poor people at the call centre try their best, but they are not the main problem.</p> <p>I have sent various emails to GEMS, and most of the time it gets lost (no-one knows about it, even though I can prove sending it). Other times they don't bother to read the email properly and just give a **** standard answer that all says the same, and proves that they don't bother to read properly.</p> <p>I also struggle with them providing PMB's. One example:</p> <p>A patient was allowed only 5 PMB sessions for psychotherapy, and then Gems needed a motivation from her GP before they would give 10 more PMB’s... How can a GP be more qualified than a Clinical Psychologist to give a psychological diagnosis??!! When finally she received 10 more PMB’s, she came to see her psychologist again, and we submitted the claim. GEMS somehow missed that she had PMB benefits, and took the last bit from her MSA, which didn’t even cover the full consultation rate (which is below medical aid rates). So both the Cinical Psychologist and the patient lose out because of GEMS' bad service. I then spent a long time on the phone with GEMS, trying to rectify this. They admitted it was taken from the wrong benefits, and said all they can do is to now put it up for review, which means we can only follow up after 21 working days (!) for that is how long it takes to review something. And please note: WE can follow up, not "THEY will come back to us". They also didn’t receive, or couldn’t find, the 2nd claim for this specific patient, even though I have proof of sending it! And this is just for one patient. I have many more examples.</p>
105 replies
108 months ago
Good service
<p>I have mostly received good service from Discovery Health, both as a member, and as a Practice Administrator (doing the billings for someone else and therefore dealing with medical aids).</p>
56 replies
108 months ago
Horrible website and service
<p>I have had various struggles with Ster Kinekor over the past year.</p> <p>Firtstly I got a Club Card that wasn't working properly, and I only realised it when no free 10th movie ever came up. When I took it up with them they just shrugged their shoulders on it, but at least the card worked after that.</p> <p>The website is horrible, and regularly a struggle to get around and find a movie. Do they ever try out their own website?!</p> <p>Since last night I have been struggling to book 2 tickets for a movie for tonight. The website tells me my password is wrong, which it isn't; I try and book 2 tickets anyway and get as far as choosing seats, then it tells me that I need to start all over again. I start all over again, then it won't accept the Club card numbers. I start over again and then it tells me that I already booked 2 tickets and I can't book again! I never even made it to the payment option, so no, I DON'T HAVE 2 SEATS! I tried numerous times last night and this morning, to no avail.</p> <p>I phoned the ticket line this morning, to try and book via telephone, and when I give them my Club Card number, they say it it not valid! I argue with them, and then they dissapear and come back again and say: "sorry, but our system is not working properly, so you can't get your tickets, you must book at the moviehouse"!!</p> <p>What the ...!! When the whole reason I'm trying to book online is because we regularly try to get tickets at the moviehouse and then it is full!</p>
56 replies
108 months ago
Terrible service
<p>I tried to transfer money into an existing fund that I am happy with - the fund belongs to Coronation. I was told to open a new fund. I also (numerous times) asked to talk to one of their financial advisors, and I am still waiting... When I said I want to transfer my money somewhere else because of bad service, no one even tried to find out what I am talking about, or how they can correct or better their service. I gave them many chances, but no more!</p>
112 replies
Review Distribution
5 Star
1 (10%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)