Do not Honor Guarantee on Batteries - Stay away

I have bought 2 x Tractor batteries from Pro Touch Batteries Claremont in October 2022. Bothe Batteries were supp**** with a one year battery, I experienced problems with both batteries not being able to charge to the required 12V and return the batteries to the dealer on 23 March At first the dealer said they wanted to test the battery for 24 Hours to see if they can get it charged. I return on 25 March, both batteries tested faulty.

I was requested to leave the batteries for a short while longer for further charging / testing. On Friday 31 March I was told both batteries is swollen, and faulty but the dealer is not going honor the warranty and replace it. Apparently it is my fault that I have not ensured that the battery stayed charged at 12V at all times, and allowed it to drop below 12v to about 10v, even though neither the tractors nor an ordinary charger I have could manage to do so.

I have bought a few batteries from Pro Touch Batteries Claremont in the past, but will never do so in future as one cannot trust them to honor the guarantee supp**** with the batteries.