CV
Chris V
Active since Jul 2011
30
Reviews
0
Industries
Reviews
30 reviews6 months ago
*****ulent behaviour, unauthorised debit order deduction
Dstv has once again put through a debit 9rder on my account without me giving them the authority to do so. I had this fight with the last month, but they just continue to do as they wish. This is ***** as far as I am concerned. I have not agree to a debit, have instructed them last month to not do it, but no they just don't care and do as they want, *****ing my money
71 replies
6 months ago
Unreliable and not to be trusted at all.
ChatGPT Log in You said: Write a complaint regarding services deluvery of an online Leroy Merlin Order. I have placed an order with Leroy Merlin on their online system on Sunday 12/10/2025. The order was confirmed on the same day, and delivery was listed for 16/10/2025. With it been 17/10/2025 and after numereous phone calls to the Leroy Merlin Customer Care department, and empty promises of returning my calls to give me an update on when to expect my delivery I am still without a time and or the producy I order. In the meantime I must pay my tradesman and his labourers for sitting around doing nothing while waiting for Leroy Merlin. This is not the first time I experience this from them, but definetly the last time I do order from them. They are unreliable, not to be trusted at all. ChatGPT said: Here’s a professionally worded complaint letter that you can send to Leroy Merlin regarding the delayed delivery and poor service: Subject: Formal Complaint – Delayed Delivery and Poor Customer Service Dear Leroy Merlin Customer Service, I am writing to express my deep dissatisfaction with the service I have received regarding my recent online order placed on Sunday, 12 October 2025. The order was promptly confirmed on the same day, and the delivery was scheduled for 16 October 2025. However, as of today, 17 October 2025, I have yet to receive my order—or even a clear update on when I can expect it. Despite making several phone calls to your Customer Care department, I have only received vague assurances and empty promises of call-backs that never materialised. No one has taken ownership of the issue or offered a concrete solution or explanation for the delay. This failure in communication and delivery has caused me significant inconvenience and financial loss, as I am now having to pay my tradesman and his labourers for unproductive time spent waiting for materials that should have already been delivered. This inefficiency is entirely unacceptable. What’s most disappointing is that this is not the first time I’ve had a similar experience with Leroy Merlin. Unfortunately, this repeated poor service has eroded any trust I had in your company, and I can confidently say this will be my last time ordering from you. I expect immediate action to resolve this matter, including: A clear and confirmed delivery date and time for my order. A written explanation for the delay. Compensation or reimbur*****t for the direct costs incurred as a result of your failure to deliver on time. I urge you to treat this matter with the urgency and seriousness it deserves.
212 replies
6 months ago
*****ulent activation of Debit order for subscription fee.
After months of paying my subscription via EFT., DSTV decided without prior notice and or approval to deduct my subscription fees via a debit order from my bank account asIi have previously entered into a 2 year deal with them that have expired more than 18 months ago. I phoned the Customer Services Department on 2 October. The agent then promised me that she requested a refund of the duplicate payment. With the payment still outstanding on 7 Oct I phoned again. The customer services representative informed me that a payment will be done in 72hr, and the previous payment request was rejected because the lady in the accounts department did not know what she was doing. Apart from the fact that I have to now wait for my money, which would hopefully be refunded this time, my biggest concern is the *****ulent activation of a debit order against my account. There is no way to stop this from happening in future which is a major corcern to me.
53 replies
10 months ago
FNB - Failure to close Account
I am writing to express my extreme dissatisfaction regarding the ongoing failure to close my FNB account. I initiated a closure request on April 19th, first attempting through the FNB Banking App, which proved unsuccessful. I then contacted Customer Services via phone, where an agent assured me the account would be closed within 3 to 5 days. As of May 5th, the account remained open. My subsequent attempt to close it via the app on the same day was also unsuccessful. To maintain an audit trail, I then used FNB Secure Chat on May 5th, assisted by Bongekile (reference CAS -11766766-F3B3B4). Despite these efforts and assurances, the account is still active today, and I am once again being charged banking fees for an unused account. This demonstrates a clear lack of competence on the part of FNB staff in handling account closures. Now I'm being charged banking fees for an account I don't use, all because FNB staff can't seem to close it. I'm absolutely refusing to pay another cent on this account or spend any more of my time trying to get it sorted. Frankly, FNB can leave the account open and debit whatever fees it wants. I've done my part; it's up to FNB to either close it or not.
53 replies
13 months ago
Poor Delivery Services.
If you are prepare to wait the whole day, till after 17:00 for you same day gas delivery, then EPG is the company to order from. I placed my order early in the morning, way before the 10:am cut of time, just to sit at home waiting till 5:00 pm and no delivery. Having to cook, using gas I was forced to go to one of the nearby gas distributors to have my 9kg gas exchanged as there were no way to track my delivery. I did phone at around 4:00pm spoke to Mary, who did phone to the driver, before she phoned me back and said the driver is on his way got 2 more deliveries to do, well not sure where he was going, but obviously not on his way to deliver my gas as ordered.
0 replies
24 months ago
Not trustworthy at all - DO NOT ORDER ONLINE - Except if you prepared to wait, without any feedback.
Do not stick to delivery dates We have order a 30L geyser from Leroy Merlin online, the promise delivery date was 03 May 2024. As it did not arrive, neither did we receive any tracking information to track the parcel, we did phone them to enquire. After a lame excuse that the unit was damage, they promise to have it delivered on 07 May 2024. Well still nothing, and still no tracking number and the excuse this time is. Our product is still instore based on the customer services consultant I have spoken to. The excuse for not sending the product has now change from it "product is damaged" to " Sorry we don't have stock and will contact you when we have stock" The customer representative could not tell me what happen to the stock, as it was listed when we placed our order. On last Friday there were also no mention made of no stock I had to hold on for 19 min on the phone to just get another excuse, another empty promise. I think is rather a matter of not being trustworthy, not understanding what "customer services" means. To them it is a just department name , and not a activity of doing business. All I can do is pray that I am lucky enough to get it still sometime in 2024.
265 replies
30 months ago
The UNRELIABLE Reliable Store - Do NOT let then catch you also
Have place an order on 27 September and are still waiting for the product I have ordered. Their excuse is that it could take up to 30 business days before you receive the product is just not acceptable, as this information is not displayed anywhere on the WEB site, where it does indicate an average of 10-15 working days. Their policy of no Cancelation of 3 days, basically make it impossible to get a refund as they not even interested in entertaining the idea that you might not be in a position to wait for ever and a day for something, and need your money back to rather go and buy it somewhere else where you are guaranteed to get the product in an acceptable time. They should change the name of the business to UNRELIABLE as that is true to the service they deliver.
0 replies
37 months ago
Do not Honor Guarantee on Batteries - Stay away
I have bought 2 x Tractor batteries from Pro Touch Batteries Claremont in October 2022. Bothe Batteries were supp**** with a one year battery, I experienced problems with both batteries not being able to charge to the required 12V and return the batteries to the dealer on 23 March At first the dealer said they wanted to test the battery for 24 Hours to see if they can get it charged. I return on 25 March, both batteries tested faulty. I was requested to leave the batteries for a short while longer for further charging / testing. On Friday 31 March I was told both batteries is swollen, and faulty but the dealer is not going honor the warranty and replace it. Apparently it is my fault that I have not ensured that the battery stayed charged at 12V at all times, and allowed it to drop below 12v to about 10v, even though neither the tractors nor an ordinary charger I have could manage to do so. I have bought a few batteries from Pro Touch Batteries Claremont in the past, but will never do so in future as one cannot trust them to honor the guarantee supp**** with the batteries.
0 replies
41 months ago
S.I.D Manufacturing
<div>Saw an advert for seedlings at very low prices, spoke to Wynand at S.I.D Manufacturing and decided to get a quote and ordered 30 000 tomato seedlings from them to be ready by 18 November. As per mutual agreement we extended the date to 23 November. On 22 November confirming that everything was ready for pick-up the next day, I was told only 15000 seedlings would be ready, and that the rest will be delivered to the farm on 30 November. Trying to confirm the delivery for 30 November today (29 November) there is just nobody capable or willing to give me any answers. Of the 15000 seedlings received, 30% are less than 2cm tall, which in my books is way below standard. Promised that they will replace those plants below standard, but can't even deliver what was ordered, how will they manage to replace the sub-standard seedlings. This is absolutely unacceptable behavior, and I will never order from them again. I should have known, that with a price as low as theirs, it is to good to be true, and should have gone with my tried and trusted suppliers, although a bit more expensive but trustworthy to deliver on time and of the highest quality. The potential loss of income is hundreds of thousands, but it will not affect their business, so why should they care.</div>
132 replies
41 months ago
FNB Short term insurance - Worst Ever Consultant - Shaldon Harilal
Most Pathetic Consultant FNB Short Term Insurance - Shaldon Harilal I raised a claim on 1 May 2022, and after 6 and half months we at last reached a stage that a final settlement could be done, thanks to the help of The Short Term Insurance Ombudsmen. I signed and completed the Agreement of Loss document on Friday 18 November and this useless consultant confirmed via email at 10:34 on the same day, that the payment will be process on Friday and that i should have my money within 2 to 3 working days. As the money did not reflect in my FNB account today, I called FNB to find out what is causing the delay, worried that I might have made a mistake in the account number given to them, only to be told. "Sorry Sir, but your payment was only process today and not on Friday as per the email send to you" Mr Shaldon Harilal has caused numerous delays in getting the claim settled and I don't know where else to go, as his line manger is no better in keeping her word. Apart from the consultant, that are the worst I have ever came across in all my years FNB Short Term Insurance must be one of the worse Insurance companies I have ever dealt with ever. I took me 6 months, with the help of the Short Term Insurance Ombudsman to get FNB to agree to pay me what is due to me based on their policy. And then sure as hell, Mr Harilal, needed to add a few more days, for no apparent reason. From day one till now he has never kept a promise, stick to his agreed timeline. So my advice to any customer, if ever he is appointed as your consultant, asked for immediate change, or you will suffer the same fate as I did. One more lie, a few more days what's there to worry about. it is not him that are inconvenienced
132 replies
Review Distribution
5 Star
5 (16.666666666666668%)
4 Star
0 (0%)
3 Star
2 (6.666666666666667%)
2 Star
0 (0%)
1 Star
23 (76.66666666666667%)