THEY DON’T EVEN DESERVE A ONE STAR!!!

I ordered a book online and paid as it was showing they do have IN STOCK. The turn around delivery/ courier waiting period is 1-3 days. It has been more that 7 working days and I haven’t received the book I ordered and paid for. I tried to contact them on their whatapp but they are ignoring me… that is their company whatapp where they need to interact with customers but they don’t bother to respond and giving feedback. I called the store today and spoke to some lady who told me that the book is suddenly out of stock!!! She advised the books may arrive mid month… that time the book is needed as in yesterday!!! I worked with online purchases before and I know they probably didn’t set aside / capture my online order on time and the book was sold to someone else!!! I want my money back