No Service from Pro-X Pools

I reported my fibreglass shell of my pool on the 8th September as I notices a crack and a hole, Martin came out to do an inspection and confirmed that there was a hole and crack, On the 23rd Sept after follow-ups I was advised that the manufacturer of the shell "Kindly note that Martin will send the fiberglass shell manufacturer out to assess the crack- this will take place in next week as Martin is on leave and will be back on Monday 30 September." I have not had this inspection carried out and have done weekly follow ups with absolutely no response. This is very poor service!!