GS
Gaby S
Active since Oct 2022
15
Reviews
0
Industries
Reviews
15 reviews12 months ago
Disgusting and disappointing service
I'm currently confined to a hospital bed, suffering from excruciating back pain and loss of feeling in my legs. Despite these severe symptoms that clearly warrant immediate investigation, Discovery Health has denied approval for the MRI my neurosurgeon ordered, dismissively categorizing it as "conservative back treatment." There is absolutely nothing "conservative" about debilitating pain and losing sensation in my lower extremities. This is potentially a serious neurological issue requiring urgent diagnosis, yet Discovery Health's response demonstrates a complete disconnect from medical reality and patient welfare. We pay premium rates for what's supposed to be comprehensive hospital coverage, only to be abandoned when that coverage is most critically needed. The irony is painful - quite literally in my case. Their actions force patients to either pay out-of-pocket for essential diagnostic procedures or risk permanent damage by delaying proper care. Discovery Health appears more concerned with protecting their bottom line than fulfilling their obligation to members who faithfully pay their premiums. Their denial of a medically necessary procedure recommended by a specialist makes me question the value and integrity of their service entirely. This experience has revealed the hollow promise of their coverage and left me feeling betrayed at my most vulnerable moment.
116 replies
15 months ago
Prompt and Professional Service
I have recently interacted with Allan Gray via their online client portal - My request was handled in the most professional manner, not once did I need to confirm that the instruction was received or when the action would be completed and was absolutely blown away when the matter was finalised within 3 days! Keep it up Allan Gray team.... That's why we remain clients!
53 replies
17 months ago
SMEG Retro Kettle - Inferior Quality with a quality price tag!
We purchased a SMEG retro Kettle in cream from Hirsch's (no issue with Hirsch's) about 2 years ago, the kettle has been back to them as the pouring spout and lid started to flake bubble and peel, got the kettle back an a year later, you cannot pick it up once boiled or you risk being burnt from steam, the lid no longer seals and the paint is again starting to flake - I am so disappointed with this purchase, it cost and arm and a leg and the quality is so bad!! This is not what I expect from a top brand with a price tag!!
0 replies
18 months ago
No Service from Pro-X Pools
I reported my fibreglass shell of my pool on the 8th September as I notices a crack and a hole, Martin came out to do an inspection and confirmed that there was a hole and crack, On the 23rd Sept after follow-ups I was advised that the manufacturer of the shell "Kindly note that Martin will send the fiberglass shell manufacturer out to assess the crack- this will take place in next week as Martin is on leave and will be back on Monday 30 September." I have not had this inspection carried out and have done weekly follow ups with absolutely no response. This is very poor service!!
0 replies
18 months ago
Sanlam appalling service
An application for withdrawal and transfer was submitted on 2nd Sept 2024, Allan Gray have been waiting for weeks for sanlam to provide them with the information required to complete the ROT, follow ups are done weekly with no response. Sanlam your customer service is appalling. We are just short of 2 months and still no response. The latest email i received from Allan Gray as follows Dear Mrs Schultz Thank you for your email. We have yet to receive a response from Sanlam and we are therefore unable to sign the ROT. The Allan Gray reference number for this instruction is: 5-050375796. If you have any questions or feedback, please contact our Client Service Centre on 0860 000 654 or email us at info@allangray.co.za. Yours sincerely Niyaaz Ebrahim | Operations Consultant Please give this the attention it deserves.
53 replies
22 months ago
Most disgusting service
We purchased a wine cooler which cost over R10 000, after delivery we saw that the handle was missing *****s. I made contact with the manufacturer who advised that takealot would need to manage the replacement. The replacement was scheduled for Friday 14th June, I took time off to be available....nothing.. I had to make contact with their offices on Saturday to find out what was going on. Another scheduled date was made for today 18th June, once again nothing happened. Absolutely Disgusting service. Please refund my order, I will purchase the item from a reputable and reliable company. You can contact me telephonically to get my banking details and I expect the refund before close of business on Thursday 20th June 2024.
0 replies
24 months ago
Excellent Customer Service - Coricraft Delivery Team
I recently purchased a sideboard via the Coricraft Cresta branch and took delivery of my unit today. I would like to commend the delivery team who managed the delivery, the team of 3 gents were exceptionally professional, great customer service and an absolute pleasure to deal with. Sales order as a reference CSS015902.
53 replies
30 months ago
Debit Order Issue on MTN side - Now the customers problem!!!
I am utterly disgusted with the customer service from MTN - I have an account which goes off via debit order, I noted that the debit order had not gone through for this month and subsequently received an SMS from MTN that my account has not been paid. I contacted their offices to be told that they had a issue with the magtape and no debit orders were processed, I must make full payment to avoid suspension. It took 30 minutes for the call to be answered and now I need to make payment because of their banking issue?? Where is the customer experience management MTN??? Surely you should send out a bulk SMS notifying your customers of the issue and not wait for them to call you??? The so called "champion" I spoke to was so dead on the phone I might as well have been speaking to a wall - not a great experience. 1-375944706797. I requested to speak to a supervisor and my call ended.....
0 replies
31 months ago
Bank of the changeable..... well I am changing away from them.
I am utterly disgusted with FNB - As a private wealth client I have banked with them for a while but my recent experience is making me move banks. I have a personal loan which gets debited off my bank account normally between the 25-27 when our salaries have been paid. My son is going away on a camp and I stopped at the shop to get him some snacks for the trip to have my transaction declined at the teller, thinking its an error on their machine, I instruct the teller to try again - DECLINED. With a queue of people behind me, I have to apologise, leave my shopping at the teller and leave the store. Obviously concerned, I head to an ATM to see what is going on and WOW thank you FNB you have cleared the last remaining funds in my account on the 22 of the month leaving me with no money to be able send my son off the camp with a little spending money and snacks for the bus. This is totally unacceptable - knowing full well that salaries are paid anytime from the 25th why would you do this!! Embarrassed, disappointed and definitely not a fan on FNB!
131 replies
33 months ago
Discovery Health does not stand for what they promote.....
I am writing to express my profound dissatisfaction and disappointment with the recent decision by Discovery Health to decline my request for ex-gratia payment consideration. As a valued policyholder, I had believed that your organization's Shared-value Insurance model would uphold the commitment to "make people healthier and enhance and protect their lives." However, the decision made in my case seems to contradict this principle and has left me deeply hurt and upset. According to your Shared-value Insurance model, the aim is to deliver better health and value for clients, while fostering superior actuarial dynamics for the insurer and contributing to a healthier society. I had trusted that this model would ensure a fair and compassionate approach when dealing with its clients' health and well-being. Unfortunately, the recent decision has left me questioning the sincerity of these promises. The denial of my ex-gratia payment request raises concerns regarding the actual implementation of your shared values. It appears that rather than preventing future complications and medical costs, the decision reflects a preference for paying extensive medical bills for potential future conditions that may arise from my existing health condition. This contradicts the core principle of enhancing and protecting lives, as it suggests a reactive approach rather than a proactive one. While I understand that the decision has been communicated as final, I earnestly request an explanation as to why the principles stated in the Shared-value Insurance model seem to be inconsistent with the actual decision-making process. I strongly urge Discovery Health to reevaluate my case and consider the potential benefits of providing ex-gratia payment in line with your stated values. I believe that by doing so, your organization will not only fulfill its commitment to making people healthier but also reinforce trust and confidence in your services. I kindly request a prompt response to this letter, addressing my concerns and providing insights into the decision-making process. I sincerely hope that Discovery Health will take this matter seriously and use this opportunity to showcase the true application of its Shared-value Insurance model. I look forward to your response and a resolution that aligns with the principles that your organization champions.
120 replies
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5 Star
4 (26.666666666666668%)
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0 (0%)
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1 Star
11 (73.33333333333333%)