Questionable life span and shocking support service

I have had such poor after sales service from ProAutomation regarding one of their products, Poolsense, a very expensive pool reader, R4000. I had the unit for almost 2 years, renewed my subscription and loved the unit. Was effectively a word of mouth salesman to all my friends. Massive regrets on this.

The unit stopped syncing so I booked it in to get serviced. You have to send it via Postnet to a specific areas and email them. I didn't get a response or confirmation of the delivery for over three weeks after constant emails. I eventually tracked down the owner via Linkedin and asked for someone to confirm they at least had the unit. They eventually got back to me to say it was being serviced. Then it took another 7 weeks of chasing for feedback to received a standard email saying device is "end of life" and we can offer 20% off a new unit. No other info. I responded requesting some info on what was wrong no repsonse. Still waiting 2 weeks later. Such a pity, the unit was great but if it can't last 2 years and the support is so bad definitely not worth it.