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ProAutomation | Poolsense | Pro Automation
Unclaimed Business
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ProAutomation | Poolsense | Pro Automation
Unclaimed Business
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in Electronics & Technology
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Recommended: Unlikely
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Reynier W
1 reviews | Active since Jan 2020
24 May 2024, 13:12
Terrible customer service
I bought a PoolSense Smart Pool Water Analyzer device from Makro on November 28, 2023 and received it in the first week of December. After installing the device in my pool, I realized the battery was low and contacted the supplier (ProAutomation) directly to get the device replaced or repaired. On January 4 2024, the device was returned to the supplier for replacement or repair; I received the device back on February 13, 2024 (a month later) with precisely the same problem: the battery was still showing low, and now the app shows that the device is out of warranty (I was sold a second-hand device or device that were sitting on their shelf for a very long time). The device was returned to them for repair or replacement on February 21, 2024. After numerous emails, phone calls and 3 months of time, I contacted Makro for help. When Makro intervened, Proatomation wanted to replace the poolsends, and in the end, the Poolsense device was not replaced. Luckily for me, the product was purchased through Makro, who refunded me in full. In conclusion, the service received from Proautomation was terrible, with numerous empty promises and no delivery on these promises. Stay away from any of the Poolsens devices as they will only disappoint you. With poor service from the manufacturer (Proautomation), you will be spending a lot of money on empty promises.
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Reynier W
1 reviews | Active since Jan 2020
24 May 2024, 13:12
Terrible customer service
I bought a PoolSense Smart Pool Water Analyzer device from Makro on November 28, 2023 and received it in the first week of December. After installing the device in my pool, I realized the battery was low and contacted the supplier (ProAutomation) directly to get the device replaced or repaired. On January 4 2024, the device was returned to the supplier for replacement or repair; I received the device back on February 13, 2024 (a month later) with precisely the same problem: the battery was still showing low, and now the app shows that the device is out of warranty (I was sold a second-hand device or device that were sitting on their shelf for a very long time). The device was returned to them for repair or replacement on February 21, 2024. After numerous emails, phone calls and 3 months of time, I contacted Makro for help. When Makro intervened, Proatomation wanted to replace the poolsends, and in the end, the Poolsense device was not replaced. Luckily for me, the product was purchased through Makro, who refunded me in full. In conclusion, the service received from Proautomation was terrible, with numerous empty promises and no delivery on these promises. Stay away from any of the Poolsens devices as they will only disappoint you. With poor service from the manufacturer (Proautomation), you will be spending a lot of money on empty promises.
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Replies (0)GS
Guy S
1 reviews | Active since Jan 2020
21 Feb 2024, 19:55
Questionable life span and shocking support service
I have had such poor after sales service from ProAutomation regarding one of their products, Poolsense, a very expensive pool reader, R4000. I had the unit for almost 2 years, renewed my subscription and loved the unit. Was effectively a word of mouth salesman to all my friends. Massive regrets on this. The unit stopped syncing so I booked it in to get serviced. You have to send it via Postnet to a specific areas and email them. I didn't get a response or confirmation of the delivery for over three weeks after constant emails. I eventually tracked down the owner via Linkedin and asked for someone to confirm they at least had the unit. They eventually got back to me to say it was being serviced. Then it took another 7 weeks of chasing for feedback to received a standard email saying device is "end of life" and we can offer 20% off a new unit. No other info. I responded requesting some info on what was wrong no repsonse. Still waiting 2 weeks later. Such a pity, the unit was great but if it can't last 2 years and the support is so bad definitely not worth it.
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|Replies (0)GS
Guy S
1 reviews | Active since Jan 2020
21 Feb 2024, 19:55
Questionable life span and shocking support service
I have had such poor after sales service from ProAutomation regarding one of their products, Poolsense, a very expensive pool reader, R4000. I had the unit for almost 2 years, renewed my subscription and loved the unit. Was effectively a word of mouth salesman to all my friends. Massive regrets on this. The unit stopped syncing so I booked it in to get serviced. You have to send it via Postnet to a specific areas and email them. I didn't get a response or confirmation of the delivery for over three weeks after constant emails. I eventually tracked down the owner via Linkedin and asked for someone to confirm they at least had the unit. They eventually got back to me to say it was being serviced. Then it took another 7 weeks of chasing for feedback to received a standard email saying device is "end of life" and we can offer 20% off a new unit. No other info. I responded requesting some info on what was wrong no repsonse. Still waiting 2 weeks later. Such a pity, the unit was great but if it can't last 2 years and the support is so bad definitely not worth it.
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