RW
Reynier W
Active since Jan 2021
5
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Reviews
5 reviews12 months ago
Extremely Disappointing Build-A-Bear Experience at Ushaka - Failure to Deliver Promised Service
I am writing to express my extreme dissatisfaction with the service received at the Build-A-Bear Workshop located in Ushaka, Durban, on April 3rd, 2025. I took my almost two-year-old daughter for her first Build-A-Bear experience, with the intention of creating a special and memorable occasion. Upon entering the store, I explicitly requested from the staff member serving us that we receive the 'full experience,' including the storytelling, documentation, and the presentation box, as is standard with the Build-A-Bear process. The staff member assured me that this would be provided. However, the service we received was far from the promised experience. After my daughter selected her bear and we completed the recording, the staff member proceeded to stuff the bear and immediately moved to the till, bypassing all the promised elements of the Build-A-Bear experience. When I inquired about the missing story, box, and documentation, I was informed that 'they don't do that here' and that I would have to go to another location. This response was unacceptable and caused significant disappointment, especially for my daughter, whose first Build-A-Bear experience was ruined. The customer service response I received via email, while acknowledging the error, did not adequately address the failure to deliver the promised service. I requested that someone in the Durban area provide the full experience before we left the area, but this also did not happen. I am very upset about the lack of accountability and the poor customer care received.
0 replies
23 months ago
Great customer service
Excellent customer service. After months of emails and calls to Proautomation, the company that manufactures the Poolsense device, I contacted Makro Online support. Within a week, I was refunded for my purchase even though it was not Makro's fault. Thank you to Lizzy Mazibuko and her team for the quick response and help with this issue.
53 replies
23 months ago
Terrible customer service
I bought a PoolSense Smart Pool Water Analyzer device from Makro on November 28, 2023 and received it in the first week of December. After installing the device in my pool, I realized the battery was low and contacted the supplier (ProAutomation) directly to get the device replaced or repaired. On January 4 2024, the device was returned to the supplier for replacement or repair; I received the device back on February 13, 2024 (a month later) with precisely the same problem: the battery was still showing low, and now the app shows that the device is out of warranty (I was sold a second-hand device or device that were sitting on their shelf for a very long time). The device was returned to them for repair or replacement on February 21, 2024. After numerous emails, phone calls and 3 months of time, I contacted Makro for help. When Makro intervened, Proatomation wanted to replace the poolsends, and in the end, the Poolsense device was not replaced. Luckily for me, the product was purchased through Makro, who refunded me in full. In conclusion, the service received from Proautomation was terrible, with numerous empty promises and no delivery on these promises. Stay away from any of the Poolsens devices as they will only disappoint you. With poor service from the manufacturer (Proautomation), you will be spending a lot of money on empty promises.
0 replies
46 months ago
Very bad customer service from Vodacom Fiber suport
I had very very bad customer service from the Vodacom fiber support department. I phoned on the 27th of May to find out what is the process to do a relocation on my fiber line. The agent said we take the router plug it in at the new address and give them a call and should be connected within 24hrs. All good on the 16th of June we moved into the new house plugin the router and phoned the Vodacom Fiber Support, and then got the disappointing news that this is not how it works and the process can take up to 30 days. Oky so disappointed went through the process with another sales agent who said he will try and expedite the process. I will receive an email for approval by Monday the 20th. Monday the 20th I phoned as I still have not received the email. The sales agent put me through to the manager who said she will phone me back as she needed to investigate why I have not received the email (Which never happened). Tuesday the 21st I tried to follow up when I was told the manager are on a call and will phone me back. Wednesday the 22nd phoned again to find out what is happening with my relocation. The agent looked into the request and found that the request are not complete, we completed the request and I approved the request that I received via email while I was on the phone with the sales agent. All good should not take log to get my fiber relocated. On the 23de phoned to find out when can we expect the fiber to be relocated and was told that the application was declined was transferred from department to department and ended up back at the support department. I asked to speak to the manager and was put through to Nohlahla Khumalo. She was unable to resolve the issue and refused to put me through to her manager and also refused to give me any contact information. She said that she makes the final decisions in her department. At the end I was told by this lady that I have to cancel my fiber account with Vodacom which can take up to 30 days and then reapply for fiber by Vodacom. So my fiber account is now cancelled and most probably will newer in my life take anything through Vodacom again.
402 replies
64 months ago
Really Bad service from online store
Very BAD service form the online store. Binnie is very rude and his attitude is kak. I have ordered a product online and you send me some thing completely different. When I asked to speak to a senior manager the phone was disconnected. I have never received service this bad in my life.
0 replies
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1 (20%)
4 Star
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3 Star
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2 Star
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1 Star
4 (80%)