Terrible customer service

I bought a PoolSense Smart Pool Water Analyzer device from Makro on November 28, 2023 and received it in the first week of December. After installing the device in my pool, I realized the battery was low and contacted the supplier (ProAutomation) directly to get the device replaced or repaired. On January 4 2024, the device was returned to the supplier for replacement or repair; I received the device back on February 13, 2024 (a month later) with precisely the same problem: the battery was still showing low, and now the app shows that the device is out of warranty (I was sold a second-hand device or device that were sitting on their shelf for a very long time). The device was returned to them for repair or replacement on February 21, 2024. After numerous emails, phone calls and 3 months of time, I contacted Makro for help. When Makro intervened, Proatomation wanted to replace the poolsends, and in the end, the Poolsense device was not replaced. Luckily for me, the product was purchased through Makro, who refunded me in full.

In conclusion, the service received from Proautomation was terrible, with numerous empty promises and no delivery on these promises. Stay away from any of the Poolsens devices as they will only disappoint you. With poor service from the manufacturer (Proautomation), you will be spending a lot of money on empty promises.