GS
Guy S
Active since Sep 2020
3
Reviews
0
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Reviews
3 reviews26 months ago
Questionable life span and shocking support service
I have had such poor after sales service from ProAutomation regarding one of their products, Poolsense, a very expensive pool reader, R4000. I had the unit for almost 2 years, renewed my subscription and loved the unit. Was effectively a word of mouth salesman to all my friends. Massive regrets on this. The unit stopped syncing so I booked it in to get serviced. You have to send it via Postnet to a specific areas and email them. I didn't get a response or confirmation of the delivery for over three weeks after constant emails. I eventually tracked down the owner via Linkedin and asked for someone to confirm they at least had the unit. They eventually got back to me to say it was being serviced. Then it took another 7 weeks of chasing for feedback to received a standard email saying device is "end of life" and we can offer 20% off a new unit. No other info. I responded requesting some info on what was wrong no repsonse. Still waiting 2 weeks later. Such a pity, the unit was great but if it can't last 2 years and the support is so bad definitely not worth it.
0 replies
34 months ago
Very quick and easy process
Very quick and easy process. Communication was great the whole way through. I'm left amazed at how fast the whole process from listing to money in the bank was.
53 replies
68 months ago
Makro Customer Service
We bought a vacuum via the Makro online platform with 1-year warranty. It stopped working after 9 months and we emailed to ask for the process to follow to get it repaired. We were advised, in writing, to return the vacuum to a store when the lockdown levels eased. Upon returning to the store we were told that it needed to be collected directly from us now, but he store manager kindly offered to arrange the collection from the store and include us on the email, which he did so on June 6 2020. We then received an email on 26 June stating our refund request had been submitted to the finance department and the payment would take 2-14 days. When we received this mail we bought another vacuum after no having had one for a few months. Needless to say, the refund never arrived. After numerous phone calls with empty promises of the refund being escalated and apologies for the inconvenience nothing ever happened. The calls are supposedly recorded, so I requested they visit the call logs to hear the various promises made, upon where I received yet more promises of follow up calls and emails. Then we get another email saying that the vacuum has been repaired and was returned to us !!!! We're now sitting with 2 vacuums and no responses to emails?? My irritation comes from the numerous empty promises and terrible communication. Everyone has had to work remotely in the new world but this has been the worst experience of my life as a Makro customer, I feel that they have taken "sorry I'm working from home" excuse to a new level of incompetence.
165 replies
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1 Star
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