Terrible service

Last year I contacted the customer care service at P&G to bring to their attention the defective wet wipes we received from Pampers (it was not the fist time we found the packaging on their wet wipes to be sup par). The packaging is terrible and tears which in turn dries the wet wipes out. I logged a case with their customer care team who, did not seem to understand the problem despite the pictures I had sent. Thereafter I was told it would be sent to the relevant department and radio silence after. We have since switched brands because the service is pathetic